Alexander McQueen Senior Client Advisor
Alexander McQueen Senior Client Advisor in Boston — hourly role $26–$28/hr; drive client relationships and sales in a luxury retail environment.
Overview
Alexander McQueen is a British luxury fashion house celebrated for provocative design, meticulous craftsmanship and a theatrical approach to couture. The house operates with a London-based design and atelier ethos and is part of the Kering group, benefitting from an international luxury network while maintaining a distinct creative identity.
Role & Responsibilities
- Deliver an exceptional, personalised luxury client experience by greeting, listening and advising clients with authoritative product and house-heritage knowledge.
- Proactively identify and convert cross-selling opportunities across all in-store categories to maximise individual and store sales performance.
- Manage and nurture client relationships using CRM and digital retail tools to drive loyalty and long-term revenue.
- Achieve and exceed individual KPIs and financial targets through disciplined clienteling and consultative selling.
- Uphold shopfloor standards, visual merchandising directives and inventory procedures in accordance with company policies.
- Collaborate with colleagues to foster a constructive team environment, share market insights and propose operational improvements.
- Participate in departmental or store clienteling initiatives and support promotional and CRM-driven activities.
- Comply with grooming standards, cash-handling protocols, reporting requirements and other head-office directives.
Qualifications
- Demonstrable alignment with the brand's behaviours: empowerment, teamwork, respect and kindness.
- Proven track record in a similar role within fashion retail or a customer-service environment.
- Documented ability to meet and exceed individual and store KPIs.
- Deep interest in luxury fashion, awareness of market and trend developments and familiarity with social media dynamics.
- Strong verbal and written communication and proven selling skills, including objection handling.
- Client-centric mindset with entrepreneurial drive and the capacity to work in a fast-paced retail environment.
- Physical ability to be mobile for extended periods, climb a ladder and lift packages (~10 lbs) regularly.
Skills
Experience
Proven experience in a comparable client-facing role within luxury or fashion retail or a related customer service field, with a demonstrated history of exceeding individual sales targets and KPIs.
Education
Secondary education (high school diploma or equivalent) required; additional training or qualifications in retail, luxury brand management or related fields preferred.
Workplace
The role is situated in Boston, Massachusetts, USA. There are currently 47 open positions in Boston on Cerulean, with 2 added recently. Within Massachusetts, Cerulean currently features 60 open roles, including 2 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.
Compensation
The base compensation for this position ranges from USD 26 to USD 28 per hour.
Culture
The maison cultivates a bold, creative and collaborative environment where craftsmanship and individuality are prized. Teams are expected to act with empowerment, respect, kindness and a collective spirit to deliver immaculate client experiences consistent with the House's high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.