Alexander McQueen Senior Client Advisor

About Alexander McQueen

Alexander McQueen stands as a house of uncompromising creativity, where British tailoring, theatrical imagination and exquisite craftsmanship converge. Founded in London by Lee Alexander McQueen, the brand continues to cultivate a culture defined by emotional storytelling, technical mastery and bold innovation. As an employer, Alexander McQueen offers professionals the opportunity to contribute to a globally respected luxury maison within an environment that values individuality, precision and artistic courage. From ateliers and design studios to retail, merchandising and corporate functions, its teams are united by a commitment to excellence, sustainability and the enduring power of fashion as a form of cultural expression.

Role & Responsibilities

• Deliver exceptional client experiences by greeting, listening, and assisting clients in exceeding their needs while demonstrating comprehensive product knowledge and deep understanding of Alexander McQueen heritage and design philosophy
• Proactively identify and execute cross-selling opportunities across all product categories available in-store to maximize transaction value and client satisfaction
• Maintain and cultivate client relationships through personalized engagement and strategic use of CRM and digital tools to strengthen brand loyalty and repeat business
• Engage clients on contemporary fashion trends, luxury market developments, and industry innovations while demonstrating genuine passion for fashion and luxury products
• Drive individual and store key performance indicators (KPIs) through disciplined sales execution and a commitment to exceeding assigned financial targets
• Foster collaborative communication with team members, promoting a positive work environment aligned with Alexander McQueen's core behavioural values of empowerment, teamwork, respect, and kindness
• Actively seek and embrace feedback from colleagues and management, maintaining a learning mindset and continuously elevating professional capabilities
• Maintain shopfloor standards and optimal product presentation in strict accordance with house policies, procedures, and visual merchandising guidelines
• Strengthen client loyalty through active participation in departmental and store clienteling initiatives and relationship-building activities
• Assist store management with daily operational duties including floor management, stock operations, opening and closing procedures, and general administrative tasks
• Support management in team development activities including mentoring, buddying, and knowledge transfer with junior Client Advisors
• Demonstrate thorough understanding of company policies and provide guidance and support to other Client Advisors as needed
• Uphold Alexander McQueen grooming standards and brand appearance protocols in all client-facing interactions
• Execute company procedures concerning visual merchandising, operational guidelines, stock management, cash handling, inventory control, and logistics
• Comply with all main reporting activities and company administrative requirements as directed by head office

Qualifications

• Proven experience in a similar senior or advisory role within luxury fashion retail or high-end customer service environments
• Demonstrated ability to consistently drive and exceed individual and store KPIs
• Genuine passion for fashion with active engagement in industry trends, luxury market developments, and social media landscape
• Team-player mentality with ability to collaborate effectively across diverse retail teams
• Strong verbal and written communication skills with ability to articulate brand values and product narratives
• Excellent selling skills with proven ability to handle client objections and close transactions
• Client-centric approach with an entrepreneurial spirit and ownership mentality
• Proficiency with digital retail tools and CRM platforms
• Ability to work effectively in fast-paced, dynamic retail environments
• Luxury product knowledge and keen interest in fashion trends and the broader luxury market
• Physical capability to be mobile for extended periods and perform regular stock and shelving duties
• Physical capability to climb ladders and lift packages weighing up to 10 lbs. on a regular basis

Skills

Experience

Proven experience in a similar role within luxury fashion retail companies or high-end customer service environments, with a track record of driving sales performance and building lasting client relationships.

Education

High school diploma or equivalent; additional retail, hospitality, or fashion-related education or certifications preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 30 to USD 32 per hour.

Culture

Alexander McQueen fosters a bold, highly creative workplace where exceptional craftsmanship, innovation, and a deep respect for British fashion heritage shape the employee experience. The House values individuality, collaboration, and artistic courage, offering an environment where teams are encouraged to push boundaries while upholding the precision and excellence of a luxury maison.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.