Alexander McQueen Client Advisor
Alexander McQueen seeks a Client Advisor in Toronto (Yorkdale) to deliver luxury client experiences and drive sales.
Overview
Alexander McQueen is a British luxury fashion house within the Kering group, known for bold, theatrical design and exacting craftsmanship. The brand combines a London-based studio and atelier practice with global retail operations and cultivates a reputation for creativity, artisanal quality and a distinctive house identity.
Role & Responsibilities
- Deliver an exceptional, personalised luxury client experience by greeting, listening to and advising clients, demonstrating thorough product and brand knowledge.
- Own and develop client relationships through tailored clienteling supported by CRM and digital tools to increase loyalty and lifetime value.
- Proactively identify and convert cross-selling opportunities across all product categories to meet and exceed individual financial targets and KPIs.
- Maintain shopfloor presentation and stock levels in accordance with House visual merchandising, operational and inventory procedures.
- Execute cash, inventory and reporting activities requested by head office, ensuring compliance with company policies and operational guidelines.
- Contribute to a collaborative team environment by proposing solutions, sharing feedback and promoting the House Code of Behaviours (empowerment, teamwork, respect, kindness).
- Remain professionally groomed and act as a brand ambassador at all times.
Qualifications
- Proven experience in a similar role within fashion retail or a customer-service environment.
- Demonstrable track record of driving and exceeding individual and store KPIs.
- Strong selling ability and objection-handling skills with a client-centric, entrepreneurial approach.
- Excellent verbal and written communication skills and a team-player mentality.
- Comfortable using CRM systems and digital retail tools for clienteling and sales activities.
- Ability to stand and be mobile for extended periods, climb a ladder and regularly lift packages of approximately 10 lbs.
Skills
Experience
Proven experience in a comparable fashion retail or customer service role with a demonstrated ability to meet and exceed sales KPIs and to cultivate long-term client relationships.
Workplace
The successful candidate will be located in Toronto, Ontario, Canada. 64 luxury roles are listed in Toronto on Cerulean, 1 posted in the last 48 hours. Across the Ontario region, Cerulean lists 79 open positions — 3 listed in the past two days. Cerulean currently advertises 210 open roles in Canada, including 5 added in the last 48 hours.
Culture
The House fosters a creative, high-standard workplace where technical excellence and individuality are prized. As part of the Kering group, the environment balances entrepreneurial sales performance with a collaborative, inclusive ethos that emphasises empowerment, respect and kindness.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.