- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 20, 2026
About Alexander McQueen
Alexander McQueen stands as a house of uncompromising creativity, where British tailoring, theatrical imagination and exquisite craftsmanship converge. Founded in London by Lee Alexander McQueen, the brand continues to cultivate a culture defined by emotional storytelling, technical mastery and bold innovation. As an employer, Alexander McQueen offers professionals the opportunity to contribute to a globally respected luxury maison within an environment that values individuality, precision and artistic courage. From ateliers and design studios to retail, merchandising and corporate functions, its teams are united by a commitment to excellence, sustainability and the enduring power of fashion as a form of cultural expression.
The Client Advisor represents McQueen in Shanghai, delivering exceptional client service, product and brand heritage knowledge, and sales performance while supporting visual standards, client relationships and store operations. The role requires luxury or fashion sales experience and strong commercial, communication and customer-service skills.
Role & Responsibilities
- Welcome, listen to and assist clients to meet their needs, delivering an exceptional customer experience and demonstrating in-depth knowledge of products and the brand’s history and heritage.
- Discuss overall fashion trends and developments in the luxury market with clients, demonstrating a passion for fashion and luxury goods.
- Merchandise products in accordance with AMQ visual standards.
- Ensure store fixtures are maintained and products are presented appropriately on the sales floor, in line with company policies and procedures.
- Adhere to the brand’s dress code.
- Exceed individual sales targets, maximise personal sales performance and contribute to the store’s overall success.
- Complete cross-selling using all product categories available in the store.
- Maintain and develop client relationships using CRM and digital tools.
- Strengthen client loyalty by participating in department store or store client outreach programmes.
- Continuously update product knowledge, selling techniques, customer service knowledge, and understanding of company policies and procedures.
- Follow company procedures for operational guidelines and inventory management, and ensure financial, inventory, logistics and other company-required activities are carried out in accordance with company policies and procedures.
Qualifications
- Sales experience in the luxury or fashion industry.
- Results-oriented approach and strong commercial awareness.
- Teamwork and customer-service orientation.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced environment.
- Extensive knowledge of luxury goods.
Skills
Workplace
This position is based in Shanghai, Shanghai, China.
Explore jobs in China.
Culture
Alexander McQueen fosters a bold, highly creative workplace where exceptional craftsmanship, innovation, and a deep respect for British fashion heritage shape the employee experience. The House values individuality, collaboration, and artistic courage, offering an environment where teams are encouraged to push boundaries while upholding the precision and excellence of a luxury maison.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Alexander McQueen, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Sales Associate», «Retail Sales Consultant», «Client Relations Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.