Alexander McQueen Client Advisor

About Alexander McQueen

Alexander McQueen stands as a house of uncompromising creativity, where British tailoring, theatrical imagination and exquisite craftsmanship converge. Founded in London by Lee Alexander McQueen, the brand continues to cultivate a culture defined by emotional storytelling, technical mastery and bold innovation. As an employer, Alexander McQueen offers professionals the opportunity to contribute to a globally respected luxury maison within an environment that values individuality, precision and artistic courage. From ateliers and design studios to retail, merchandising and corporate functions, its teams are united by a commitment to excellence, sustainability and the enduring power of fashion as a form of cultural expression.

Role & Responsibilities

• Deliver an exceptional client experience by greeting, listening to and assisting clients, anticipating their needs, and demonstrating strong knowledge of products and Alexander McQueen’s history and heritage.
• Proactively pursue cross-selling opportunities across all product categories available in the store.
• Maintain and develop client relationships through a tailored approach, using CRM and digital tools to strengthen client loyalty.
• Engage clients in conversation about fashion trends and developments in the luxury market, demonstrating a passion for fashion and luxury products.
• Exceed individual financial targets and maximize personal sales performance in support of the store’s success.
• Foster open, constructive and collaborative communication with team members, propose effective solutions when needed, and promote a positive working environment in line with the House Code of Behaviours.
• Pursue continuous learning by actively seeking and embracing feedback from colleagues and management.
• Maintain shopfloor standards and appropriate product levels on the sales floor in line with house policies and procedures, using the company’s training resources.
• Participate in department or store clienteling initiatives to strengthen client loyalty.
• Follow company grooming standards and policies.
• Comply with company procedures and guidelines for visual merchandising, store operations, stock procedures, cash activity, inventory, logistics and head-office reporting, proactively executing company policies and procedures.

Qualifications

• Demonstrate Alexander McQueen’s desired behaviours.
• Proven experience in a similar role in fashion retail or a customer service-related field.
• Proven ability to drive and exceed individual and store KPIs.
• Genuine interest in fashion and awareness of industry trends and news.
• Team-player mentality.
• Strong verbal and written communication skills.
• Strong selling skills and ability to overcome objections.
• Client-centric approach and entrepreneurial spirit.
• Ability to work in a fast-moving, dynamic environment.
• Luxury product knowledge and a keen interest in fashion trends, the luxury market and social media.
• Ability to use digital retail tools and CRM.
• Ability to remain mobile for extended periods.
• Ability to climb a ladder and regularly lift packages weighing 10 lbs.

Skills

Experience

Proven experience in a similar role within fashion retail or a customer service-related field.

Culture

Alexander McQueen fosters a bold, highly creative workplace where exceptional craftsmanship, innovation, and a deep respect for British fashion heritage shape the employee experience. The House values individuality, collaboration, and artistic courage, offering an environment where teams are encouraged to push boundaries while upholding the precision and excellence of a luxury maison.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.