Alexander McQueen Client Advisor
- Employment
- Contract
- Seniority
- Junior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 19, 2026
About Alexander McQueen
McQueen is a British luxury house renowned for its incisive tailoring and provocative, individualistic aesthetic. Part of the Kering group, the house operates a London-based design studio and atelier and maintains a global retail network that showcases its distinctive ready-to-wear and accessories collections.
McQueen seeks a Client Advisor for a 6-month fixed-term on Bond Street, London — deliver exceptional luxury client service and exceed sales targets.
Role & Responsibilities
- Deliver an exceptional, personalised luxury client experience by greeting, listening to and advising clients with authoritative product and brand knowledge.
- Proactively identify and convert cross-selling opportunities across all product categories to maximise individual and store sales performance.
- Recruit, maintain and develop client relationships through bespoke servicing and the effective use of CRM and digital tools.
- Participate in departmental and store clienteling initiatives to strengthen customer loyalty and lifetime value.
- Achieve and exceed individual KPIs and financial targets, contributing to overall store success.
- Collaborate with colleagues to promote a positive working environment aligned with House behaviours and propose solutions to operational challenges.
- Maintain shopfloor standards and merchandising levels, following company visual merchandising and operational guidelines.
- Execute stock procedures, cash activity, inventory control and required reporting accurately and in compliance with head office policies.
- Adhere to Company grooming and presentation standards at all times.
Qualifications
- Demonstrable behaviors aligned with McQueen’s Code of Behaviours (Empower, Teamwork, Respect, Kindness).
- Proven experience in a similar role within fashion retail or a customer-service environment with responsibility for client development.
- Proven ability to drive and exceed individual and store KPIs.
- Strong selling skills with the ability to handle objections and close sales.
- Excellent verbal and written communication skills and a collaborative, team-focused attitude.
- Genuine interest in fashion, luxury market trends and social media dynamics.
- Comfortable working in a fast-paced retail environment and able to be mobile for extended periods.
Skills
Experience
Proven experience in a comparable fashion retail or customer-service role with a track record of building client relationships and meeting/exceeding sales KPIs.
Education
High school diploma or equivalent; retail or luxury-brand training is an advantage.
Workplace
This position is based in London, England, UK.
Culture
McQueen’s culture values bold creativity and meticulous craftsmanship while promoting a collaborative, people-centred workplace. The House emphasises empowerment, teamwork, respect and kindness, encouraging staff to support one another and deliver a refined client experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Alexander McQueen, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Sales Consultant», «Client Relations Advisor», «Retail Sales Associate», «Clienteling Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.