Alexander McQueen Client Advisor

Location
Employment Contract
Seniority Mid-Level
Department Retail & Boutique Operations
Industry Fashion, Apparel & Leather Goods
Posted Apr 8, 2026
Apply ⟼

McQueen Client Advisor — Harrods, London. Fixed‑term 6‑month role delivering luxury clienteling and sales for McQueen at Harrods.

Overview

McQueen is a British luxury maison renowned for incisive tailoring and a bold creative vision. Part of the Kering group, the house operates a London-based design studio and atelier and represents contemporary British craftsmanship within the global luxury fashion sector.

Role & Responsibilities

  • Deliver an exceptional luxury client experience by greeting, listening and advising clients with expert product knowledge and an understanding of the house’s heritage.
  • Prospect, recruit and nurture client relationships using a personalised approach and CRM/digital tools to maximise loyalty and lifetime value.
  • Proactively identify and convert cross‑selling and up‑selling opportunities across all in‑store product categories to meet individual and store KPIs.
  • Represent the brand in clienteling initiatives and departmental events to strengthen loyalty and drive traffic.
  • Maintain shopfloor standards, visual merchandising, stock procedures and accurate reporting in line with company policies.
  • Comply with cash handling, inventory and logistical procedures and support head office reporting requirements.
  • Foster collaborative teamwork, promote a positive working environment aligned with the House Code of Behaviours, and actively seek feedback for continuous improvement.
  • Adhere to McQueen grooming and presentation standards while remaining mobile and serviceable on the shop floor for extended periods.

Qualifications

  • Proven experience in a client advisor, sales assistant or comparable customer‑facing role within fashion retail or luxury service environments.
  • Demonstrable track record of achieving or exceeding individual sales KPIs.
  • Deep interest in fashion and the luxury market, with awareness of current trends and social media dynamics.
  • Excellent verbal and written communication skills with strong consultative selling ability and objection handling.
  • Client‑centric mindset, entrepreneurial spirit and the ability to work in a fast‑paced environment.
  • Comfortable using CRM and other digital retail tools to manage client relationships.

Skills

Clienteling Cross-selling Consultative selling CRM Digital retail tools Visual merchandising Inventory management Cash handling Stock procedures Reporting activities Luxury product knowledge Strong verbal and written communication Team collaboration

Experience

Proven experience in luxury or fashion retail client-facing roles, with a measurable history of meeting sales targets and developing client relationships; experience using CRM and digital retail tools preferred.

Education

Secondary education (high school diploma) or equivalent; vocational qualification in retail, luxury sales or customer service preferred.

Workplace

This position is based in London, England, UK.

Culture

The house promotes a collaborative, client-centric culture grounded in empowerment, respect and kindness. Teams are expected to operate with high standards of presentation, shared accountability for targets and a continual learning mindset.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Apply For This Position ⟼

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Alexander McQueen, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Relations Advisor», «Luxury Sales Consultant», «Retail Client Consultant», «Personal Shopper», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.