Alexander McQueen Client Advisor

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Location
HangzhouZhejiangChina
Seniority
Junior
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
May 20, 2026

About Alexander McQueen

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen, renowned for its provocative creativity and precision tailoring. The maison operates design studios and ateliers in London and forms part of the Kering group, combining artisanal savoir‑faire with a contemporary, boundary‑pushing aesthetic.

Alexander McQueen is hiring a Client Advisor in Hangzhou to deliver luxury client experiences and drive retail sales.

Role & Responsibilities

  • Deliver an exceptional, fully personalized client experience through professional greetings, active listening and tailored recommendations across the buying journey.
  • Present and explain product attributes, craftsmanship, and the brand’s heritage and trends to educate and inspire clients.
  • Execute visual merchandising for the sales floor in accordance with AMQ visual standards and ensure all product displays meet brand guidelines.
  • Maintain the sales floor and in‑store facilities to company standards; ensure compliance with operational, inventory and security procedures.
  • Adhere to the brand’s dress code and professional appearance standards while representing the maison at all times.
  • Achieve and exceed individual sales targets and contribute to overall store performance through proactive selling and cross‑selling across all product categories.
  • Develop and grow client relationships using CRM and digital tools; participate in store and department customer engagement or promotion programmes to enhance loyalty.
  • Remain continuously up to date on product knowledge, selling techniques, customer service best practices and company policies.

Qualifications

  • Proven retail sales experience within the luxury or fashion sector.
  • Demonstrable commercial awareness with a results‑driven approach to meeting sales targets.
  • Strong customer service orientation and a collaborative team spirit.
  • Excellent verbal and written communication skills.
  • Ability to perform effectively in a fast‑paced, client‑focused retail environment.
  • Deep knowledge of luxury product categories and fashion market trends.

Skills

CRM AMQ visual standards visual merchandising cross‑selling customer relationship management inventory and stock management procedures product knowledge digital sales tools

Experience

Proven experience working in luxury or fashion retail sales, demonstrating consistent achievement of sales targets and the ability to build long‑term client relationships.

Education

High school diploma or equivalent required; bachelor’s degree in fashion, retail, business or a related field preferred.

Workplace

This position is based in Hangzhou, Zhejiang, China.

Culture

Alexander McQueen fosters a creative, collaborative environment that values empowerment, respect and kindness. The maison combines rigorous craftsmanship and a bold creative vision, encouraging teams to support one another while delivering uncompromising client service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Alexander McQueen, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Retail Sales Associate», «Client Relations Advisor», «Luxury Sales Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.