Alexander McQueen Client Advisor
Join Alexander McQueen in Guangdong as a Client Advisor. This role involves providing exceptional client experiences and contributing to the brand's success in the luxury fashion industry.
Overview
Alexander McQueen, a distinguished British luxury fashion house, was founded in 1992 by Lee Alexander McQueen and became part of the Kering Group in 2001. Under the creative direction of Seán McGirr since December 2023, the brand is renowned for its innovative expression of individuality and subversive strength, rooted in British tailoring traditions. With its design studio and atelier based in London, Alexander McQueen maintains its commitment to uncompromising creative vision and incisive tailoring.
Role & Responsibilities
- Provide exceptional client experiences by greeting, listening, and assisting clients, demonstrating extensive knowledge of Alexander McQueen products and heritage.
- Engage with clients on fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
- Foster open and constructive communication with team members, adopting a collaborative approach and proposing effective solutions.
- Contribute to product visual displays in accordance with Alexander McQueen visual standards.
- Ensure store maintenance and appropriate product levels on the sales floor, adhering to corporate policies and procedures.
- Adhere to company grooming standards and policies.
- Exceed individual financial targets and maximize sales performance, contributing to the store's overall success.
- Proactively seize cross-selling opportunities across all product categories available in the store.
- Maintain and develop client relationships through a personalized approach with CRM and digital tools support.
- Strengthen client loyalty by participating in clienteling initiatives.
- Stay updated on product knowledge, sales techniques, client services, and company policies and procedures.
- Operate with the highest level of care and respect for the product.
- Comply with company procedures on operational guidelines, stock procedures, cash activity, inventory, logistics, and reporting activities.
Qualifications
- Proven experience in a similar role within fashion retail companies.
- Demonstrated ability to drive and exceed individual and store KPIs.
Skills
Experience
Proven experience in a similar role within fashion retail companies is required.
Workplace
The successful candidate will be located in Guangdong, Guangdong, China. 164 luxury roles are listed in Guangdong on Cerulean, 1 posted in the last 48 hours. Cerulean currently advertises 1.773 open roles in China, including 30 added in the last 48 hours.
Benefits
Kering is committed to building a diverse workforce and offers an inclusive environment that values diversity in all its forms, including gender, age, nationality, culture, religious beliefs, and sexual orientation.
Culture
Alexander McQueen fosters a culture defined by empowerment, teamwork, respect, and kindness, ensuring a supportive environment where individuals can thrive. The brand values diversity and encourages a workplace where talent can be expressed both individually and collectively.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.