Alexander McQueen Client Advisor

About Alexander McQueen

Alexander McQueen is a British luxury fashion house renowned for its theatrical sensibility, rigorous tailoring and uncompromising creative vision. Part of the Kering Group, the house combines a London-based design studio and atelier with globally positioned boutiques, and prizes craftsmanship, storytelling and a distinctive luxury aesthetic.

Role & Responsibilities

• Deliver an exceptional, personalised client experience by greeting, listening and advising clients with authoritative product knowledge and awareness of the House’s heritage.
• Own and develop client relationships through bespoke service and the active use of CRM and digital tools to strengthen loyalty and lifetime value.
• Proactively identify and convert cross‑selling opportunities across categories to meet and exceed individual KPI and sales targets.
• Execute clienteling initiatives and participate in store/department programmes to cultivate repeat business and VIP engagement.
• Maintain shopfloor standards, visual merchandising, stock levels and presentation in accordance with Company procedures and merchandising directives.
• Perform operational responsibilities including cash activity, inventory control, logistics and regular reporting to head office, ensuring full compliance with policies.
• Foster collaborative teamwork, constructive communication and a positive working environment aligned with the House Code of Behaviours.
• Sustain a continual learning mindset by seeking feedback and engaging with product and sales training resources.

Qualifications

• Proven experience in a client-facing role within fashion retail or a customer service environment.
• Documented ability to drive and exceed individual and store KPIs through consultative selling and client development.
• Genuine interest in fashion and the luxury market, with an up‑to‑date awareness of industry trends.
• Excellent verbal and written communication skills and a demonstrable team‑player mentality.
• Strong selling skills with the ability to address objections and close transactions.
• Comfortable using CRM and digital retail tools to manage client portfolios and sales activity.
• Physical ability to be mobile for extended periods, climb a ladder and regularly lift packages up to 10 lbs.
• Adherence to Company grooming standards and professional presentation.

Skills

Experience

Proven experience in a similar role within fashion retail or customer service, demonstrating consistent achievement of sales targets and strong client relationship management.

Workplace

Compensation

The base compensation for this position ranges from USD 23 to USD 25 per hour.

Culture

The House emphasizes empowerment, teamwork, respect and kindness as the foundation of workplace conduct. Colleagues operate within a creative yet disciplined luxury retail environment that values craftsmanship, continual learning and collaborative client service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.