Alexander McQueen Client Advisor
Join Alexander McQueen in Boston as a Client Advisor. Be a passionate brand ambassador in a dynamic luxury fashion environment. Competitive hourly wage offered.
Overview
Alexander McQueen, a prestigious British luxury fashion house, was founded by Lee Alexander McQueen in 1992 and became part of the Kering Group in 2001. Renowned for its distinctive expression of individuality and subversive strength, the brand operates with a design studio and atelier based in London. Under the creative direction of Seán McGirr since December 2023, Alexander McQueen continues to uphold its legacy of uncompromising quality and creative vision.
Role & Responsibilities
- Provide exceptional client experience by greeting, listening, and assisting clients, demonstrating excellent knowledge of products and the brand's history.
- Proactively seize cross-selling opportunities across all product categories available in the store.
- Maintain and develop client relationships through a personalized approach, supported by CRM and digital tools, to strengthen client loyalty.
- Engage with clients on fashion trends and developments in the luxury market, showcasing a passion for fashion and luxury products.
- Exceed individual financial targets and maximize sales performance, contributing to the store's success.
- Foster open and constructive communication with team members, promoting a positive working environment in line with the House Code of Behaviours.
- Maintain shopfloor standards and appropriate product levels on the sales floor, adhering to company policies and procedures.
- Participate in clienteling initiatives to strengthen client loyalty.
- Comply with company procedures and guidelines on visual merchandising, operational guidelines, stock procedures, cash activity, inventory, logistics, and reporting activities.
Qualifications
- Proven experience in a similar role within fashion retail or customer service-related field.
- Demonstrated ability to drive and exceed individual and store KPIs.
- Genuine interest in fashion and awareness of industry trends.
- Ability to work in a fast-paced and dynamic environment.
Skills
Experience
Proven experience in a similar role within fashion retail companies or customer service-related field.
Workplace
This position is based in Boston, Massachusetts, USA. Cerulean lists 43 open roles in Boston, including 1 posted recently. The broader Massachusetts area accounts for 53 active listings on Cerulean, 1 of which are new. In USA as a whole, Cerulean currently features 2.262 open positions, with 71 posted this week.
Compensation
Salary Range: $23.00 - $25.00/hour
Benefits
Kering is committed to building a diverse workforce, welcoming applications from all qualified candidates regardless of background.
Culture
Alexander McQueen fosters a culture defined by empowerment, teamwork, respect, and kindness. The brand emphasizes collaboration and support, ensuring a thriving environment for all employees. As part of the Kering Group, Alexander McQueen values diversity in all its forms, enriching the workplace and enhancing adaptability in a changing world.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.