- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Oct 15, 2026
The Showroom Manager supports general showroom management, with a focus on client service, team development, sales performance, and daily operations, and serves as a leader supporting the Showroom Director. This is a permanent, full-time role requiring schedule flexibility, including nights, weekends, and holidays.
Role & Responsibilities
- Achieve and exceed sales goals through sales strategies, clienteling, sourcing new clients, and building and maintaining productive long-term client relationships.
- Evaluate team members’ performance and provide consistent coaching with service and selling as priorities; create and adapt action plans to support staff development.
- Stay current with market competition, the industry, watch trends, and client shopping behaviors.
- Forecast, plan, and budget strategically according to business needs, including payroll and staffing.
- Manage daily operational tasks in line with SW standards, including selling and service.
- Assist with recruitment and retention efforts.
- Serve as a leader within the building in support of the Showroom Director.
- Foster teamwork, trust, and collaboration with peers, clients, and supervisors.
- Develop product knowledge and stay informed about current collections in the showroom and online; share information with and train the broader team.
- Create a showroom environment that delivers renowned, authentic service and a luxury client experience.
- Perform other tasks and responsibilities as assigned by management.
Qualifications
- At least 2 years of retail service experience, preferably in a luxury retail environment.
- High school diploma or equivalent; a college degree or equivalent work experience is preferred.
- Proficiency with MS Office, including Microsoft Word, Excel, PowerPoint, and Outlook.
- Experience using retail systems, such as labor management, inventory systems, and sales reporting tools.
- Ability to communicate effectively with clients and team members, both orally and in writing.
- Ability to work a flexible schedule, including nights, weekends, and holidays, to meet business needs.
Skills
Experience
At least 2 years of retail service experience, preferably in a luxury retail environment.
Education
High school diploma or equivalent; a college degree or equivalent work experience is preferred.
Benefits
Benefits are mentioned alongside competitive compensation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Mayors, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Showroom Supervisor», «Retail Showroom Manager», «Luxury Retail Manager», «Showroom Team Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.