- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Oct 14, 2026
The Showroom Administrator coordinates service orders and showroom administration while delivering a high-quality client aftercare experience and supporting workflow, special orders, spare parts and operational efficiency. The permanent, full-time role includes managing repair processes, watch-related services, stock and documentation, and collaborating with service centers and internal teams.
Role & Responsibilities
- Deliver exceptional client service, engaging professionally with clients and colleagues and representing brand values.
- Handle client inquiries, updates and follow-ups promptly by phone or email.
- Manage the full repair and aftercare process, including intake, tracking, vendor communication and client satisfaction.
- Perform watch-related tasks such as sizing, strap changes and explaining product functions.
- Maintain the organization of aftercare and showroom administrative areas, including toolkits, spare parts and stock systems.
- Complete audits, stock control, end-of-day paperwork, banking and documentation in line with company procedures and compliance standards.
- Prepare and ship timepieces, ensuring proper protection and accurate processing.
- Support sales through upselling and cross-selling aftercare and special-order services.
- Ensure efficient handling of orders, inquiries and internal systems while maintaining high housekeeping standards.
- Collaborate with service centers and internal departments to ensure smooth operations.
- Follow IT, PCI, audit, health and safety, and equal opportunity policies.
- Attend meetings, complete required training and maintain the company dress code.
- Perform additional duties as assigned by management.
- Travel for business or training when required.
Qualifications
- Jewelry and watch product knowledge preferred.
Skills
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Mayors, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Service Consultant», «Aftercare Coordinator», «Repair Services Coordinator», «Showroom Operations Administrator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.