Mayors Retail Service Group Administrator

Role & Responsibilities

• Manage, prioritize, communicate, and follow up on Service Orders to ensure excellent client service across stores and other locations.
• Coordinate tasks and responsibilities with Retail Service Group members to achieve department goals and objectives.
• Provide customer service support to internal and external clients while adhering to company processes and policies.
• Partner to establish timelines and manage technical resources and processes, ensuring work meets creative and business standards and is technically repeatable.
• Identify and drive continuous quality improvement and efficiency opportunities within areas of responsibility and across the department, following up to achieve successful outcomes.
• Ensure key product process dates are met, tools are used effectively, and cross-functional teamwork occurs; communicate project status, issues, and concerns to internal and external stakeholders.
• Proactively flag critical issues that could affect product aesthetics, manufacturing, or final-product quality.
• Build and maintain open communication with suppliers to understand their strengths, weaknesses, and execution capabilities.
• Control inventory, including understanding the financial impact of inventory control and movement across the business.
• Act as a liaison between the department, stores, and vendors.
• Use SAP for article creation, purchase orders, transfers, and subcontractor processes.
• Maintain a thorough understanding of jewelry manufacturing and watch repairs.
• Understand market prices for stones and metals.
• Coordinate technical training with vendors.
• Ensure jewelers and watchmakers use parts and components consistently and in accordance with company practices.
• Ensure tools and equipment are serviced and maintained to manufacturers’ specifications.
• Ensure supplies are available and safely disposed of in accordance with health and safety procedures.

Qualifications

• High school diploma required.
• Customer service experience required (3–5 years).
• At least 5 years of experience in all phases of jewelry repair, including work with 18K gold and platinum.
• Knowledge of jewelry making and repairs.
• Creative problem-solving ability; able to work as part of a team, meet deadlines, and perform in a workshop environment.
• Quick learner able to handle expedited service requests.
• Able to coordinate with other components of the Retail Service Group.
• Able to make independent decisions and multitask in a fast-paced environment.

Skills

Experience

Customer service experience required: 3–5 years; at least 5 years in all phases of jewelry repair, including work with 18K gold and platinum.

Education

High school diploma required.

Benefits

Benefits are mentioned alongside competitive compensation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.