- Employment
- Full-Time
- Seniority
- Entry-Level
- Industry
- Fine Watches & Horology
- Posted
- Oct 14, 2026
The Client Experience Host serves as the first point of contact for clients, delivering personalized client experiences and supporting hospitality in the showroom, including the VIP room. This permanent, full-time role also maintains showroom standards, supports Sales Consultants, and promotes a World Class Client Experience.
Role & Responsibilities
- Model the company culture and promote a World Class Client Experience for internal and external clients across the team.
- Lead by example in fostering a positive and enjoyable showroom atmosphere.
- Enhance in-showroom hospitality through research and creative thinking.
- Welcome clients promptly and serve as the first point of contact for internal and external clients.
- Use CRM to create distinctive client experiences tailored to individual interests.
- Engage clients to understand their likes and dislikes, continually improving and personalizing each experience.
- Support all aspects of the client experience and individual client journey, prioritizing clients’ needs.
- Support all aspects of showroom hospitality.
- Comply with company policies and procedures.
- Maintain current knowledge of the products and services offered in the showroom.
- Maintain showroom housekeeping standards.
- Complete required training through e-learning and other sources.
- Recommend system and procedural changes to improve floor efficiency, and continually review operational practices to ensure best practice.
- Protect the security of new systems and data and maintain confidentiality.
- Perform other duties as assigned by management.
Qualifications
- Jewelry and watch product knowledge preferred.
- Hospitality experience strongly preferred.
- Exceptional communication and interpersonal skills.
- Ability to build excellent working relationships with clients.
- Understanding of World Class Customer Experience.
- Basic selling skills and techniques.
- Experience working within a high-performing team.
- IT literacy.
- Flexibility and adaptability to change.
- Ability to maintain the highest level of confidentiality.
- Professional approach at all times.
- Excellent organizational skills.
- Ability to multitask.
Skills
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Mayors, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Associate», «Client Services Host», «Client Relations Host», «Guest Experience Host», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.