- Location
- Reggio Emilia Emilia-Romagna Italy
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Max Mara
Founded in 1951 by Achille Maramotti in Reggio Emilia, Max Mara is an Italian luxury house distinguished by its refined tailoring, celebrated coats and modern approach to womenswear. Combining sartorial tradition with industrial expertise, the family-owned brand has built an international presence rooted in quality, functionality and enduring elegance. As an employer, Max Mara brings together creative, technical and commercial disciplines, with career paths spanning design, product development, retail and corporate functions. Its distinctive heritage and global reach offer a professional setting where attention to detail, an understanding of contemporary women’s lives and a consistent expression of brand identity are central.
The Retail Supervisor manages all sales outlet operations within assigned territories, ensuring achievement of quantitative objectives (budget, turnover, profitability) and qualitative standards (brand image) in accordance with brand guidelines. The role encompasses strategic store performance analysis, resource management for both staff and investments, staff development through targeted training, and multi-channel coordination to maintain service excellence and brand positioning across directly operated stores and concessions.
Role & Responsibilities
- Achieve and monitor quantitative objectives including budget, turnover, and profitability targets across assigned stores
- Maintain and enhance point-of-sale presentation, staff performance standards, and customer service delivery aligned with brand philosophy
- Manage and develop store personnel through selection, training, performance evaluation, and task assignment
- Conduct diagnostic analyses of store performance and implement tactical and strategic solutions
- Oversee allocation and control of assigned resources including staff, operational costs, and capital investments
- Monitor store activities proactively and reactively to identify opportunities and resolve issues in real time
- Enhance staff competency through comprehensive training in product knowledge, sales techniques, and brand coordination
- Promote digital innovation and technology adoption within retail operations and stakeholder communications
- Drive sustainable development initiatives focused on environmental care, business process optimization, and organizational community engagement
Qualifications
- Bachelor's degree in Fashion Business or Economics
- Proven client relationship management capabilities
- Professional proficiency in English (C1 level minimum)
- Full availability for frequent travel
- 1–2 years of demonstrated experience in a similar supervisory or retail management role within the fashion industry
Skills
Experience
1–2 years of proven experience in a similar retail management or supervisory role within the fashion industry, with demonstrated success in client relationship management and store performance optimization.
Education
Bachelor's degree in Fashion Business or Economics
Workplace
The successful candidate will be located in Reggio Emilia, Emilia-Romagna, Italy.
Explore jobs in Emilia-Romagna or in Italy.
Culture
Max Mara’s workplace culture is shaped by its Italian tailoring heritage, with a strong emphasis on craftsmanship, precision and timeless design. Its professional environment brings creative vision and technical expertise together around a shared commitment to quality and the evolving needs of modern women.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Max Mara, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Sales Manager», «Outlet Supervisor», «Regional Retail Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.