Max Mara Floor Manager

About Max Mara

Founded in 1951 by Achille Maramotti in Reggio Emilia, Max Mara is an Italian luxury house distinguished by its refined tailoring, celebrated coats and modern approach to womenswear. Combining sartorial tradition with industrial expertise, the family-owned brand has built an international presence rooted in quality, functionality and enduring elegance. As an employer, Max Mara brings together creative, technical and commercial disciplines, with career paths spanning design, product development, retail and corporate functions. Its distinctive heritage and global reach offer a professional setting where attention to detail, an understanding of contemporary women’s lives and a consistent expression of brand identity are central.

Role & Responsibilities

• Organize, manage, and coordinate assigned staff efficiently to achieve commercial results, in coordination with the Store Manager.
• Handle customer objections and close sales when necessary.
• Ensure Sales Managers maintain the department’s designated areas, keeping them orderly and caring for the products.
• Ensure effective product management in the department.
• Ensure the department’s welcome and reception standards meet company requirements.
• Assess and develop department staff competencies.
• Train and develop one or more department backups to ensure role coverage.
• Inform and train colleagues on the assigned department’s collection and products, in collaboration with the Sales Manager and Visual team.
• Work with the management team, including the Operations Manager, Store Manager, and Sales Manager, to improve overall store results.
• Ensure department Sales Managers’ appearance meets company standards.
• Ensure compliance with company rules, procedures, and conduct policies.
• Know and follow safety regulations, taking action when needed.
• Promote role-based learning through proactive, team-based, and digital activities that support innovation and improve the effectiveness and efficiency of responsibilities.
• Promote, adopt, and develop digital technologies within the function for process management and interactions with internal and external business stakeholders.
• Adopt meaningful practices and promote operational and cultural actions that support sustainable development through care for the environment, business processes, and the organizational community.

Qualifications

• At least 3 years of previous experience in the role.
• Excellent command of English.
• Ability to work in a team.
• Results-oriented.
• Care and attention to clients and managed staff.
• Strong aptitude for assisted selling.
• Proactive and dynamic.
• Passion for fashion.
• Schedule flexibility.
• Knowledge of digital applications.

Skills

Experience

At least 3 years of experience in the role.

Compensation

The base compensation for this position is EUR 31,500 per annum.

Culture

Max Mara’s workplace culture is shaped by its Italian tailoring heritage, with a strong emphasis on craftsmanship, precision and timeless design. Its professional environment brings creative vision and technical expertise together around a shared commitment to quality and the evolving needs of modern women.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.