- Location
- Reggio Emilia Emilia-Romagna Italy
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- €25,000–30,000/year
- Department
- IT & Technology Systems
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 10, 2026
About Max Mara Fashion Group
Founded in 1951 by Achille Maramotti in Reggio Emilia, Italy, Max Mara Fashion Group is a family-owned fashion group distinguished by its tailoring expertise, industrial innovation and enduring vision of modern womenswear. Its portfolio includes Max Mara, Sportmax, Weekend Max Mara and Marella, each with a distinct identity. As an employer, the Group brings together creative, technical and commercial expertise across design, product development, manufacturing, retail and corporate functions. Its international presence offers a professional environment where Italian heritage meets diverse markets, appealing to talent drawn to quality, precision and the evolution of a long-established fashion business.
The Service Desk Specialist provides first-level support to head-office and retail users, handling tickets, troubleshooting issues, and coordinating escalations and service delivery. The gross annual salary range is €25,000–€30,000 under an Individual Employment Contract (industrial sector); the specific salary depends on skills, experience, qualifications, and gender-neutral internal equity criteria.
Role & Responsibilities
- Handles support tickets according to priority and Service Level Agreements (SLAs), requesting additional information from users when needed.
- Manages problem resolution by asking relevant questions and/or initiating remote diagnostics, escalating issues to the next support level when necessary.
- Monitors escalated tickets to help meet SLAs and communicates resolutions to end users.
- When assigned as a tutor, trains new team members to the required skill level.
- When specialized in BOT, orchestrates ChatBOT results, including created intentions, their understanding, solution delivery, and user feedback.
- For On Site support, coordinates the provision of applications, devices, and networking for new store openings, restylings, and closures; attends sites when necessary and monitors customer satisfaction.
- When specialized in Local Support, organizes and implements local support coordination procedures and tools, collecting feedback to improve the service.
- Collaborates with other team members to improve results and proposes knowledge-base changes or IT Department updates to the Service Desk Support Coordinator.
- Promotes role-related learning through proactive, team-based, and digital activities aimed at innovation and improving the effectiveness and efficiency of responsibilities.
- Promotes, adopts, and develops digital technologies within the function for process management and interactions with internal and external business stakeholders.
- Adopts meaningful behaviors and promotes operational and cultural actions for Sustainable Development, encompassing care for the environment, business processes, and the organizational community.
Qualifications
- Good knowledge of SQL.
- Good interpersonal skills.
Skills
Workplace
The successful candidate will be located in Reggio Emilia, Emilia-Romagna, Italy.
Explore jobs in Emilia-Romagna or in Italy.
Compensation
The base compensation for this position ranges from EUR 25,000 to EUR 30,000 per annum.
Culture
Max Mara Fashion Group’s workplace culture is shaped by its Italian tailoring heritage, family-owned identity and enduring commitment to quality. Across its portfolio of brands, its professional environment brings together creative and technical expertise, balancing meticulous attention to detail with the demands of an international fashion business.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.