Max Mara Fashion Group Sales Operations Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Wholesale, Commercial & B2B Sales
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 2, 2026
About Max Mara Fashion Group
Founded in 1951 by Achille Maramotti in Reggio Emilia, Italy, Max Mara Fashion Group is a family-owned fashion group distinguished by its tailoring expertise, industrial innovation and enduring vision of modern womenswear. Its portfolio includes Max Mara, Sportmax, Weekend Max Mara and Marella, each with a distinct identity. As an employer, the Group brings together creative, technical and commercial expertise across design, product development, manufacturing, retail and corporate functions. Its international presence offers a professional environment where Italian heritage meets diverse markets, appealing to talent drawn to quality, precision and the evolution of a long-established fashion business.
The Sales Operations Supervisor oversees customer sales processes and purchase orders against budget, profitability, product-selection and Brand standards. The role leads showroom campaign preparation, supports market and portfolio development, analyzes customer feedback and product trends, and develops the sales team’s skills. Full-time position.
Role & Responsibilities
- Oversee the sales process for assigned customers against quantitative targets, including budget, turnover and profitability, and qualitative standards, including adherence to Brand instructions on product selection.
- Supervise the management of products, showroom space design and preparation of showroom sales campaigns, including supporting customer appointment scheduling in line with Brand guidelines.
- At Management’s request, plan sales campaigns and support budget definition to achieve quantitative and qualitative purchase-order objectives.
- Support Sales Direction in developing the assigned market and channel, including customers and sales.
- Verify customer purchase orders for quantity and quality, ensuring adherence to Brand instructions.
- Assess assigned customers and define product assortments suited to their profile while maximizing company profitability.
- Maintain regular contact with the network to analyze, manage and report customer complaints and product trends.
- Keep knowledge of the collection and seasonal projects up to date.
- Develop the sales team’s product, customer and sales-technique skills through appropriate online and offline training.
- Develop the assigned market by identifying new business opportunities and growing the customer portfolio.
Qualifications
- Fluent spoken and written Italian and English.
- Proven experience in showroom management.
- Previous experience in a luxury environment is highly preferred.
- Ability to build long-term, trust-based client relationships.
- Excellent organizational skills, with the ability to manage multiple tasks, prioritize effectively and work in a fast-paced, deadline-driven environment.
- Flexibility and willingness to travel.
Skills
Experience
Proven experience in showroom management; previous experience in a luxury environment is highly preferred.
Workplace
The role is situated in Milan, Lombardy, Italy.
Culture
Max Mara Fashion Group’s workplace culture is shaped by its Italian tailoring heritage, family-owned identity and enduring commitment to quality. Across its portfolio of brands, its professional environment brings together creative and technical expertise, balancing meticulous attention to detail with the demands of an international fashion business.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Max Mara Fashion Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Wholesale Sales Supervisor», «Sales Campaign Supervisor», «Showroom Operations Supervisor», «Sales Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.