- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Max Mara Fashion Group
Founded in 1951 by Achille Maramotti in Reggio Emilia, Italy, Max Mara Fashion Group is a family-owned fashion group distinguished by its tailoring expertise, industrial innovation and enduring vision of modern womenswear. Its portfolio includes Max Mara, Sportmax, Weekend Max Mara and Marella, each with a distinct identity. As an employer, the Group brings together creative, technical and commercial expertise across design, product development, manufacturing, retail and corporate functions. Its international presence offers a professional environment where Italian heritage meets diverse markets, appealing to talent drawn to quality, precision and the evolution of a long-established fashion business.
Marella seeks a customer-focused Sales Assistant to join its concession team within Harrods, London, on a full-time basis (40 hours per week). This role provides an exceptional opportunity to represent a contemporary Italian fashion brand within one of the world's most prestigious luxury department stores, delivering elevated customer experiences and driving sales performance in alignment with luxury retail standards.
Role & Responsibilities
- Deliver exceptional customer service aligned with luxury retail standards and Marella brand positioning
- Achieve and exceed individual and team sales targets through consultative selling and product expertise
- Build and maintain strong client relationships through CRM activities and personalized service
- Provide styling advice and comprehensive product knowledge to customers
- Maintain high visual merchandising and housekeeping standards within the concession
- Support inventory management, stock replenishment, and merchandising initiatives
- Collaborate effectively with the wider Harrods and Marella teams to ensure seamless operations
Qualifications
- Minimum 1 year of retail experience in premium or high street brands
- Strong sales background with a demonstrated customer-focused approach
- Right to work in the United Kingdom (no sponsorship available)
- Fluent in English (additional languages are an asset)
- Excellent communication and interpersonal skills
- Well-presented with a genuine passion for fashion and styling
- Must be currently based in London
Skills
Experience
Minimum 1 year of verifiable retail experience in premium or high street fashion brands, with a strong track record of delivering exceptional customer service and achieving sales targets.
Education
No formal education requirement specified; standard secondary education assumed.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Culture
Max Mara Fashion Group’s workplace culture is shaped by its Italian tailoring heritage, family-owned identity and enduring commitment to quality. Across its portfolio of brands, its professional environment brings together creative and technical expertise, balancing meticulous attention to detail with the demands of an international fashion business.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Max Mara Fashion Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Assistant», «Retail Associate», «Client Advisor», «Style Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.