- Location
- Reggio Emilia Emilia-Romagna Italy
- Employment
- Full-Time
- Seniority
- Junior
- Department
- Retail & Boutique Operations
- Posted
- Sep 30, 2026
About Max Mara Fashion Group
Founded in 1951 by Achille Maramotti in Reggio Emilia, Italy, Max Mara Fashion Group is a family-owned fashion group distinguished by its tailoring expertise, industrial innovation and enduring vision of modern womenswear. Its portfolio includes Max Mara, Sportmax, Weekend Max Mara and Marella, each with a distinct identity. As an employer, the Group brings together creative, technical and commercial expertise across design, product development, manufacturing, retail and corporate functions. Its international presence offers a professional environment where Italian heritage meets diverse markets, appealing to talent drawn to quality, precision and the evolution of a long-established fashion business.
The Retail Supervisor manages all sales outlet activities and ensures achievement of quantitative objectives (budget, turnover, profitability) and qualitative Brand standards. Responsibilities include conducting diagnostic analyses to address store-specific needs, managing staff resources, maintaining Brand image, and implementing strategic initiatives for long-term growth. In directly operated stores or concessions, the role carries full accountability for personnel, costs, and investments.
Role & Responsibilities
- Achieve and monitor quantitative business targets (budget, turnover, profitability) across assigned stores in compliance with Brand guidelines
- Conduct diagnostic analyses and implement tactical responses to address store-specific challenges and context
- Manage all operational costs consistently within allocated budgets
- Maintain and enhance point-of-sale image, staff performance, and customer service standards aligned with Brand philosophy
- Select, develop, and assign staff with clear performance targets and business objectives
- Monitor store activities proactively and reactively to maintain alignment with business goals
- Design and deliver training programs covering products, customer engagement, and sales techniques
- Manage, coordinate, and control assigned resources including personnel, operational costs, and capital investments
- Promote staff development and organizational learning through team-based and digital activities
- Adopt and promote sustainable development practices across environmental, business process, and organizational dimensions
- Drive digital technology adoption to enhance process management and internal/external stakeholder engagement
Qualifications
- Minimum 1–2 years of experience in a similar supervisory or management role
- Fluency in English and Russian (spoken and written)
- Strong analytical and problem-solving capabilities
- Demonstrated ability to achieve business targets and drive store performance
- Competence in staff management, recruitment, and development
- Knowledge of retail operations, compliance, and Brand standards
- Proven ability to manage budgets and optimize costs
- Full availability to travel as required
Skills
Experience
Minimum 1–2 years of professional experience in retail management, store supervision, or a closely related operational leadership role. Demonstrated track record of achieving business objectives, managing teams, and maintaining Brand standards in a retail environment.
Education
No specific formal qualification mentioned in source; secondary level or above assumed.
Workplace
The role is situated in Reggio Emilia, Emilia-Romagna, Italy — conveniently close to Milan.
Explore jobs in Emilia-Romagna or in Italy.
Culture
Max Mara Fashion Group’s workplace culture is shaped by its Italian tailoring heritage, family-owned identity and enduring commitment to quality. Across its portfolio of brands, its professional environment brings together creative and technical expertise, balancing meticulous attention to detail with the demands of an international fashion business.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Max Mara Fashion Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Supervisor», «Sales Operations Manager», «Store Manager», «Retail Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.