- Location
- Reggio Emilia Emilia-Romagna Italy
- Employment
- Internship
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 13, 2026
About Max Mara Fashion Group
Founded in 1951 by Achille Maramotti in Reggio Emilia, Italy, Max Mara Fashion Group is a family-owned fashion group distinguished by its tailoring expertise, industrial innovation and enduring vision of modern womenswear. Its portfolio includes Max Mara, Sportmax, Weekend Max Mara and Marella, each with a distinct identity. As an employer, the Group brings together creative, technical and commercial expertise across design, product development, manufacturing, retail and corporate functions. Its international presence offers a professional environment where Italian heritage meets diverse markets, appealing to talent drawn to quality, precision and the evolution of a long-established fashion business.
The Customer Care Specialist supports consumers throughout online purchases of the Group’s products and serves as a point of contact for needs arising during and after purchases, online and offline. The role also manages support requests and complaints, tracks resolution, builds product and promotional knowledge, supports outsourced service suppliers in markets outside Italy, and advances digital learning and sustainable practices. Full-time internship.
Role & Responsibilities
- Provides assistance to consumers during the online purchase process for the Group’s products.
- Acts as a point of contact for consumer needs arising during and after purchases, online and offline.
- Provides effective and efficient assistance with care and attention to consumers.
- Manages technical, procedural and product support requests received by telephone or through various tools.
- Handles complaints and grievances, working to ease consumer frustration and protect the brand image.
- Identifies the nature of problems, responds according to policy or escalates cases to second-level internal contacts.
- Records support requests and interventions in the system, tracks progress and oversees prompt resolution.
- Builds in-depth knowledge of collections, products and promotional activities to assist consumers with online purchases.
- Provides second-level support for managing outsourced customer service suppliers in markets outside Italy.
- Develops role-related learning proactively and collaboratively, including through digital learning, to foster innovation and improve the effectiveness and efficiency of responsibilities.
- Promotes, adopts and develops digital technologies within the function for process management and engagement with internal and external business stakeholders.
- Adopts responsible practices and promotes operational and cultural actions for sustainable development, integrating care for the environment, business processes and the organisational community.
Workplace
This position is based in Reggio Emilia, Emilia-Romagna, Italy.
Explore jobs in Emilia-Romagna or in Italy.
Culture
Max Mara Fashion Group’s workplace culture is shaped by its Italian tailoring heritage, family-owned identity and enduring commitment to quality. Across its portfolio of brands, its professional environment brings together creative and technical expertise, balancing meticulous attention to detail with the demands of an international fashion business.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Max Mara Fashion Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Support Specialist», «Customer Service Specialist», «Consumer Care Specialist», «E-commerce Customer Support Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.