- Location
- Reggio Emilia Emilia-Romagna Italy
- Employment
- Temporary
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 16, 2026
About Max Mara Fashion Group
Founded in 1951 by Achille Maramotti in Reggio Emilia, Italy, Max Mara Fashion Group is a family-owned fashion group distinguished by its tailoring expertise, industrial innovation and enduring vision of modern womenswear. Its portfolio includes Max Mara, Sportmax, Weekend Max Mara and Marella, each with a distinct identity. As an employer, the Group brings together creative, technical and commercial expertise across design, product development, manufacturing, retail and corporate functions. Its international presence offers a professional environment where Italian heritage meets diverse markets, appealing to talent drawn to quality, precision and the evolution of a long-established fashion business.
The Consumer Engagement Operations Specialist provides organizational and operational support to the Customer Engagement department, coordinating the planning and execution of back-end activities for brand marketing plans and ensuring deadlines are met. This is a full-time maternity-cover position.
Role & Responsibilities
- Plan the preliminary activities required to execute and launch actions in brand marketing plans, identifying owners and deadlines.
- Monitor work progress to ensure plans remain on track.
- Coordinate internal and external teams to create, produce and deliver campaign materials within agreed timelines.
- Keep marketing plans updated with campaign implementation content and notify the relevant Customer Engagement Deployment market and Retail Marketing contacts in the countries involved.
- Share monthly communication focus content with the relevant Customer Engagement Deployment market and Retail Marketing contacts.
- Oversee the collection of subscriptions to marketing initiatives in seasonal marketing plans by the agreed deadline.
- Monitor digital communication delivery status and provide first-level support to involved market representatives with any issues.
- Provide operational and organizational support to the Customer Engagement department.
Qualifications
- Good knowledge of Excel and PowerPoint.
- English at B2 level.
- Strong organizational and prioritization skills.
Skills
Workplace
The role is situated in Reggio Emilia, Emilia-Romagna, Italy.
Explore jobs in Emilia-Romagna or in Italy.
Culture
Max Mara Fashion Group’s workplace culture is shaped by its Italian tailoring heritage, family-owned identity and enduring commitment to quality. Across its portfolio of brands, its professional environment brings together creative and technical expertise, balancing meticulous attention to detail with the demands of an international fashion business.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Max Mara Fashion Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Engagement Operations Specialist», «Marketing Operations Specialist», «Consumer Engagement Coordinator», «Customer Engagement Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.