Marni Retail Director
- Seniority
- Director
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 23, 2026
About Marni
Marni is an Italian luxury fashion house known for its artistic, color-forward and unconventional aesthetic. The brand operates globally from Milan and is part of a group of fashion companies that supports creative autonomy and cross-brand collaboration. Marni is recognized for experimental product language, strong visual identity and a commitment to distinctive client experiences.
Marni is hiring a Retail Director in Milan to lead European store performance, client experience and multi-store teams.
Role & Responsibilities
- Drive sales performance and profitability across assigned stores; establish and execute commercial plans to meet revenue, conversion and average transaction targets.
- Monitor and analyse retail KPIs (sales, conversion, UPT, ATV, CRM metrics) and implement data-driven action plans to address underperformance and capture opportunities.
- Define and champion client experience standards: ensure personalised high-end service, drive CRM adoption and standardise clienteling best practices across the network.
- Recruit, coach and develop Store Managers and retail teams; conduct regular store visits, performance reviews and training to build a high-performance culture and leadership pipeline.
- Ensure operational excellence and compliance: oversee inventory accuracy, shrinkage control, store processes and adherence to local regulations and brand policies.
- Collaborate with HQ Buying, Marketing and Brand Experience teams to optimise assortment, stock levels, in-store activations and local merchandising adaptations.
- Provide strategic reporting and market insights to senior management; support new store openings, relocations and renovation projects.
- Act as a brand ambassador in-market, maintain competitive intelligence and represent the company in local stakeholder interactions.
Qualifications
- 5–10+ years of progressive experience in luxury or premium retail with multi-store responsibility; prior experience as a Store Manager is required.
- Proven track record of achieving commercial targets and managing retail KPIs.
- Demonstrated leadership in recruiting, coaching and developing retail teams, with experience building talent pipelines.
- Strong clienteling and CRM orientation with ability to implement standardized approaches across multiple locations.
- Analytical business acumen and experience translating data into actionable commercial and operational plans.
- Entrepreneurial mindset, resilience and a well-established network of clients and retail industry professionals.
- Fluent in English; additional European languages are an advantage.
Skills
Experience
Minimum 5–10+ years in luxury or premium retail with responsibility for multiple stores; prior Store Manager experience required. Proven experience delivering sales growth, implementing CRM/clienteling programmes and leading cross-functional store initiatives.
Education
Bachelor's degree in Business, Retail Management, Fashion or a related field, or equivalent professional experience in luxury retail.
Workplace
This position is based in Milan, Lombardy, Italy.
Culture
Marni cultivates a creative, color-driven culture that prizes originality, diversity and bold thinking. The work environment emphasizes collaborative, intercultural teams where experimental approaches to product and client experience are encouraged.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Marni, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Regional Retail Director», «Europe Retail Area Manager», «Head of Retail Operations», «Regional Store Director», «Retail Area Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.