- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- €35,000/year
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 29, 2026
About Marni
Marni, a distinguished name in the luxury fashion industry, is celebrated for its avant-garde approach and vibrant aesthetic. As part of the global fashion conglomerate OTB Group, Marni offers a dynamic work environment that fosters creativity and innovation. The brand is renowned for its commitment to artistic expression and its ability to consistently challenge conventional fashion norms.
The Customer Insights Analyst reports to the Brand Excellence Manager, connecting customer insights with commercial performance to improve customer experience and support growth across channels. The role analyzes cross-channel data and customer behavior, develops performance reporting, and turns findings into recommendations. The position offers a gross annual salary of €35,000, CCNL Industria, flexible working hours, smart working and meal vouchers.
Role & Responsibilities
- Analyze data from Retail, E-commerce, CRM and customer feedback sources, developing dashboards and reports that provide a consistent view of performance across regions and channels.
- Analyze purchasing behavior, clienteling activities, CRM campaigns and in-store activations to identify opportunities to strengthen customer acquisition, retention and engagement.
- Combine commercial indicators with NPS, mystery shopping and training data to highlight areas for improvement across the customer journey.
- Work with cross-functional teams to translate findings into practical recommendations, track agreed actions and use available AI tools to support analysis and reporting.
Qualifications
- Degree in Economics, Business, Statistics, Marketing, Management Engineering or a related field, ideally with a focus on business or customer analytics.
- Ability to connect different data sources, interpret customer and retail KPIs, and communicate clear business recommendations.
- Advanced Excel and PowerPoint skills.
- Practical experience with Power BI or similar tools.
- Working knowledge of CRM systems and customer analytics platforms.
- Ability to use AI tools such as ChatGPT or Claude to support analysis and reporting and critically assess their outputs.
- Strong attention to detail and a collaborative approach.
- Excellent written and spoken English.
Skills
Experience
2–4 years in customer insights, CRM analytics or omnichannel business analysis, preferably within fashion or luxury.
Education
Degree in Economics, Business, Statistics, Marketing, Management Engineering or a related field, ideally focused on business or customer analytics.
Workplace
This position is based in Milan, Lombardy, Italy.
Explore jobs in Lombardy or in Italy.
Compensation
The base compensation for this position is EUR 35,000 per annum.
Benefits
Flexible working hours, smart working and meal vouchers.
Culture
Marni fosters a culture of creativity, inclusivity, and innovation. The brand encourages its employees to embrace art, color, and individuality, creating a workplace that values diversity and forward-thinking.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Marni, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Analytics Analyst», «Omnichannel Performance Analyst», «CRM Insights Analyst», «Customer Intelligence Analyst», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.