- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- €30,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 23, 2026
About Marni
Marni, a distinguished name in the luxury fashion industry, is celebrated for its avant-garde approach and vibrant aesthetic. As part of the global fashion conglomerate OTB Group, Marni offers a dynamic work environment that fosters creativity and innovation. The brand is renowned for its commitment to artistic expression and its ability to consistently challenge conventional fashion norms.
Marni is seeking a Client Advisor for its boutique in Milan to deliver personalized luxury service, build client relationships and drive sales. The role includes clienteling, transactions, visual merchandising and stockroom support; it is governed by the CCNL Terziario Commercio and offers a gross annual salary of €30,000 plus commissions and Ticket Restaurants.
Role & Responsibilities
- Deliver elevated, personalized in-store service.
- Build and maintain long-term client relationships to foster loyalty and repeat business.
- Identify and maximize sales opportunities across all product categories.
- Use effective selling techniques to anticipate and meet client needs.
- Capture and maintain accurate client data in CRM systems.
- Proactively engage clients to strengthen relationships and drive retention.
- Support in-store events and client engagement activities.
- Help develop the store’s local client network.
- Process sales transactions accurately, including payments, returns, refunds, remote sales and tax-free procedures.
- Maintain visual merchandising and store presentation standards in line with company guidelines.
- Comply with company policies and operational procedures.
- Support stockroom activities, including receiving, transfers, inventory and reporting.
- Work effectively with the store management team to support business objectives.
- Contribute to a positive, collaborative team environment.
Qualifications
- At least 5 years of retail experience; luxury experience preferred, with leather goods experience an advantage.
- Proven ability to achieve sales targets and build strong client relationships.
- Strong communication and interpersonal skills.
- Results-oriented, client-centric approach.
- High attention to detail and strong organizational skills.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM tools.
- Fluent in English; additional languages are an advantage.
- Open to candidates belonging to protected categories as defined by Italian Law No. 68/1999.
Skills
Experience
At least 5 years of retail experience; luxury experience preferred, with leather goods experience an advantage.
Workplace
The role is situated in Milan, Lombardy, Italy.
Explore jobs in Lombardy or in Italy.
Compensation
The base compensation for this position is EUR 30,000 per annum.
Benefits
Commissions; Ticket Restaurants.
Culture
Marni fosters a culture of creativity, inclusivity, and innovation. The brand encourages its employees to embrace art, color, and individuality, creating a workplace that values diversity and forward-thinking.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Marni, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Advisor», «Luxury Sales Advisor», «Retail Sales Associate», «Customer Experience Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.