Marni Client Advisor
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 17, 2026
About Marni
Marni is an Italian luxury fashion house celebrated for an artistic, color-forward and offbeat aesthetic across ready-to-wear, leather goods and accessories. The brand operates global boutiques and flagship stores and is known for nurturing creativity and unconventional design within the luxury segment.
Marni seeks a Client Advisor in Florence: boutique sales role focused on RTW and accessories. English required; luxury retail experience preferred.
Role & Responsibilities
- Welcome and engage clients on the boutique floor, delivering a personalized luxury retail experience.
- Advise customers on product selection across ready-to-wear and accessories, tailoring recommendations to client needs.
- Process cash and card transactions accurately using the store POS; manage refunds and exchanges in line with brand policy.
- Support inventory management: receive and store deliveries, attach tags, execute stock control and report discrepancies.
- Maintain up-to-date knowledge of promotions and seasonal merchandise; implement in-store displays and visual merchandising guidelines.
- Resolve client complaints with professionalism and escalate issues to the supervisor when required.
- Work collaboratively as part of the boutique team within established brand standards and operational procedures.
Qualifications
- Proven selling experience in ready-to-wear and accessories; experience in luxury or premium fashion retail is strongly preferred.
- At least 3 years' sales experience in the fashion/luxury sector is a plus.
- Fluent English; knowledge of Russian is an advantage.
- Confident, result-oriented manner with a friendly, engaging personality and excellent customer-facing skills.
- Reliable team player able to follow brand guidelines and maintain high standards of presentation and service.
- Familiarity with inventory techniques and basic stock control procedures.
Skills
Experience
Previous experience in luxury or fashion retail is preferred; candidates with 2–3 years of boutique sales experience, particularly selling ready-to-wear and accessories, will be advantaged.
Education
High school diploma or equivalent; vocational training in retail, sales or fashion is desirable.
Workplace
This position is based in Florence, Tuscany, Italy.
Culture
Marni cultivates a creative, inclusive workplace that prizes individuality, cultural diversity and unconventional thinking. The brand emphasizes collaborative teams where artistic expression and passion for colour and design are encouraged.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Marni, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Boutique Sales Associate», «Luxury Sales Consultant», «Client Relations Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.