Marchesi 1824 Training Manager
Marchesi 1824 in Milan seeks a Training Manager to design and deliver training strategies in the luxury F&B sector, reflecting Prada Group values.
Overview
Marchesi 1824, under the prestigious Prada Group, represents a foray into the culinary arts, enriching the Milanese tradition with its renowned patisseries. As part of a conglomerate known for its luxury and innovation, Marchesi 1824 offers a unique blend of historical elegance and contemporary creativity, making it a distinguished employer in the Food & Beverage sector.
Role & Responsibilities
- Design and implement the retail training roadmap for all store roles.
- Develop and deliver induction, technical, and behavioral training to foster a high-performance and service-oriented culture.
- Oversee training formats and tools, including classroom sessions, on-the-job learning, digital modules, and 'Train the Trainer' programs.
- Evaluate training effectiveness through feedback, KPIs, and performance indicators.
- Define and enhance the Customer Journey, identifying key touchpoints and behaviors to ensure a consistently exceptional boutique experience.
- Translate Prada’s Group standard into the Marchesi context.
- Coach and support store teams in delivering service aligned with brand values and client expectations.
- Lead the development of product knowledge programs across all F&B categories.
- Support storytelling and engagement with the product, highlighting quality, craftsmanship, and heritage.
- Align training initiatives with seasonal launches, innovation, and commercial priorities.
- Support the rollout of training programs in international stores, ensuring consistency and local relevance.
- Contribute to store openings and key projects with dedicated training support and presence.
- Facilitate knowledge transfer, coaching, and mentoring local trainers where applicable.
Qualifications
- Solid experience in retail training, ideally in luxury F&B, high-end hospitality, or premium retail.
- Fluent in Italian and English; other languages are a plus.
- Willingness to travel nationally and internationally.
Skills
Experience
Solid experience in retail training, ideally in luxury F&B, high-end hospitality, or premium retail.
Workplace
The role is situated in Milan, Lombardy, Italy. There are currently 541 open positions in Milan on Cerulean, with 11 added recently. Within Lombardy, Cerulean currently features 564 open roles, including 11 recent additions. Across Italy, Cerulean lists 1.295 open roles — 27 of them newly added.
Benefits
Joining Marchesi 1824 offers the opportunity to work in a creative and international environment, with a focus on professional growth and excellence. The Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates.
Culture
Marchesi 1824, as part of the Prada Group, fosters a creative and international workplace where curiosity and the pursuit of excellence drive success. The company values diversity and inclusivity, ensuring a fair and respectful environment for all employees.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.