- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- €22,000–25,000/year
- Industry
- Wines, Spirits & Gastronomy
- Posted
- Oct 20, 2026
About Marchesi 1824
Marchesi 1824, a prestigious name in Milanese patisserie, represents the Prada Group's foray into the Food and Beverage sector. Alongside Bar Luce and Ristorante Torre, these establishments merge art and gastronomy within the Fondazione Prada spaces. The brand is renowned for its blend of history, tradition, creativity, and innovation, offering an unparalleled service and product quality, thus ensuring a unique customer experience.
The Guest Welcome Specialist is the first point of contact for guests, delivering a distinctive welcome aligned with Marchesi 1824 service standards while managing guest flow, reservations, and cash operations. The role also supports events and collaborates with the team to provide excellent service. The position is governed by the CCNL Turismo e Pubblici Esercizi, with an annual gross salary of €22,000–€25,000.
Role & Responsibilities
- Welcome guests with professionalism, courtesy, and attentiveness.
- Manage guest flow and waiting times, particularly during peak periods.
- Manage table reservations and accompany guests throughout their experience.
- Understand and handle guest requests, including any special requirements.
- Collaborate with the team to ensure a smooth, high-quality service.
- Support the coordination of events and special occasions within the store.
- Handle cash transactions and payments, including opening and closing procedures.
Qualifications
- Previous experience in customer-facing roles, preferably in hospitality, hotels, or premium/luxury settings.
- Excellent command of English; knowledge of other languages is an advantage.
- Excellent communication and interpersonal skills.
- Strong customer focus and attention to detail.
- Ability to work as part of a team and handle peak periods effectively.
- Flexibility, accuracy, and problem-solving ability.
Skills
Workplace
The role is situated in Milan, Lombardy, Italy.
Explore jobs in Lombardy or in Italy.
Compensation
The base compensation for this position ranges from EUR 22,000 to EUR 25,000 per annum.
Culture
Marchesi 1824 fosters a culture where history and tradition meet creativity and innovation. The team is passionate about delivering excellence and quality, ensuring a unique customer experience while embodying the values of the Prada Group and Fondazione Prada.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Marchesi 1824, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Guest Reception Specialist», «Guest Experience Associate», «Restaurant Host», «Guest Services Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.