Marc Jacobs Store Supervisor
- Location
- Serravalle ScriviaPiedmontItaly
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 3, 2026
About Marc Jacobs
Marc Jacobs stands as an influential New York fashion house, celebrated for its irreverent creativity, cultural intuition, and enduring impact on contemporary luxury. As an employer, the brand offers a dynamic environment where design excellence, craftsmanship, storytelling, and commercial innovation converge. Its teams are encouraged to think boldly, challenge convention, and contribute to a distinctive universe spanning ready-to-wear, accessories, beauty, retail, and global brand experiences. With a heritage rooted in individuality and artistic freedom, Marc Jacobs attracts talent who value originality, collaboration, and pace, while offering opportunities to help shape the evolving language of modern fashion.
Marc Jacobs Store Supervisor role in Serravalle, Italy. Lead retail team, drive sales, and represent luxury brand. Permanent full-time position.
Role & Responsibilities
- Serve as a brand ambassador, embodying Marc Jacobs' brand DNA and inspiring the team with passion and pride in the brand
- Lead the store team through daily briefings, objective setting, and ongoing training sessions to build team spirit and drive performance
- Manage and motivate sales staff to achieve sales targets and KPIs while maintaining brand standards and client satisfaction
- Oversee visual merchandising guidelines to ensure the store reflects the brand image and optimizes the client journey
- Welcome clients with professionalism, educate them about Marc Jacobs collections, and build lasting client relationships through CRM capture and follow-up
- Introduce complementary products, leverage product knowledge, and stay current with fashion trends to drive incremental sales
- Supervise stock management, merchandise receipt, pricing procedures, and product returns in compliance with company policies
- Provide constructive performance feedback to sales associates and evaluate individual performance to ensure consistent results
- Manage day-to-day store administration, operational procedures, and ensure adherence to all company guidelines
- Maintain exemplary personal presentation and dress code adherence, serving as a role model for the team
Qualifications
- Minimum 3 years' experience in retail sales within a luxury or high-fashion environment
- Proven experience selling ready-to-wear and leather goods
- Strong understanding of retail KPIs and sales metrics
- Excellent personal presentation and brand alignment with Marc Jacobs aesthetic
- Fluent English proficiency; additional languages are advantageous
Skills
Experience
Minimum 3 years in retail sales within a luxury or high-fashion environment, with demonstrated expertise in selling ready-to-wear and leather goods collections.
Workplace
This position is based in Serravalle Scrivia, Piedmont, Italy, within easy reach of Milan.
Culture
Marc Jacobs fosters a bold, creative workplace where individuality, experimentation, and cultural relevance are central to the brand’s energy. Employees are encouraged to bring an original point of view, collaborate across disciplines, and contribute to a fast-moving environment that blends luxury craftsmanship with contemporary fashion attitude.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Marc Jacobs, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Manager», «Sales Supervisor», «Brand Ambassador Manager», «Store Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.