Marc Jacobs Store Manager
- Location
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 3, 2026
About Marc Jacobs
Marc Jacobs is a globally recognised fashion house known for its provocative, contemporary ready-to-wear, accessories and lifestyle collections. Presented here as Marc Jacobs International, the brand operates a worldwide retail network and emphasises creative expression, cultural relevance and elevated client experiences. The role is advertised within the LVMH organisation context and adheres to group standards for retail excellence and talent development.
Marc Jacobs seeks a Store Manager in Serravalle Designer Outlet, Italy to lead the boutique, drive sales and develop teams.
Role & Responsibilities
- Lead, coach and develop the boutique team to deliver consistently high standards of service, translating strategic objectives into individual targets and tailored development plans.
- Recruit, retain and build succession plans in partnership with HR; organise team structure and delegate responsibilities to maximise productivity.
- Drive sales performance and achieve store KPIs by setting ambitious yet attainable targets, monitoring results and implementing corrective actions.
- Champion clienteling and CRM-driven relationship building to grow VIC/VVIC relationships, increase client retention and activate high-value events and initiatives.
- Develop and implement local business strategies, identify growth opportunities across product categories and mobilise visual merchandising, events and training support.
- Manage store operations including monthly P&L review, controllable expense monitoring, stock audits, loss prevention and compliance with HQ operational procedures.
- Ensure health & safety, asset protection and cash/stock control procedures are understood and applied across the team.
- Represent the store internally to country and HQ teams, sharing best practices and acting as the local ambassador of brand values and initiatives.
Qualifications
- Minimum five years' management experience in luxury retail with proven store leadership and P&L accountability.
- Established international clientele network and demonstrable experience organising VIP client events.
- Fluency in English and Italian (essential).
- Exceptional communication, relationship‑building and coaching skills with a strong client-centric orientation.
- Keen commercial instinct, creativity in sales activation and strong awareness of fashion trends and culture.
Skills
Experience
Minimum five years of progressive luxury retail management experience, including leading teams, driving sales and KPIs, managing VIP client programmes, and operating with P&L responsibility. Proven ability to attract and develop a loyal clientele and to run store operations to HQ standards.
Education
Bachelor's degree in Business, Luxury Retail, Fashion or a related discipline preferred; equivalent professional experience in luxury retail accepted.
Workplace
The role is situated in Serravalle Scrivia, Piedmont, Italy — conveniently close to Genoa.
Culture
The brand fosters a creative, client-focused environment where design sensibility and commercial rigour coexist. As part of the LVMH ecosystem, the workplace emphasises professional development, cross‑market collaboration and the preservation of high luxury service standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Marc Jacobs, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Manager», «Retail Store Manager», «Flagship Store Manager», «Store Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.