Marc Jacobs Store Manager

About Marc Jacobs

Marc Jacobs stands as an influential New York fashion house, celebrated for its irreverent creativity, cultural intuition, and enduring impact on contemporary luxury. As an employer, the brand offers a dynamic environment where design excellence, craftsmanship, storytelling, and commercial innovation converge. Its teams are encouraged to think boldly, challenge convention, and contribute to a distinctive universe spanning ready-to-wear, accessories, beauty, retail, and global brand experiences. With a heritage rooted in individuality and artistic freedom, Marc Jacobs attracts talent who value originality, collaboration, and pace, while offering opportunities to help shape the evolving language of modern fashion.

Role & Responsibilities

• Lead the team to achieve individual and team sales targets.
• Build a culture that leverages all KPIs.
• Analyze sales figures and KPIs using available data and systems to understand performance and sales opportunities.
• Deliver excellent service and exceed client expectations.
• Build a clienteling culture focused on strong, long-term client relationships.
• Develop, implement and execute company CRM initiatives by providing action plans to the team.
• Promote brand awareness and establish market and store presence through community engagement and store events.
• Partner with the visual merchandising team to meet and maintain store visual standards.
• Support the Visual Team in planning and implementing changes to the visual environment.
• Review sales regularly and adjust visual merchandising to improve sales.
• Develop, train and motivate associates to achieve and exceed sales objectives.
• Lead recruitment and build a talent pipeline through networking and competitive shopping.
• Guide associates through constructive feedback, coaching conversations and learning opportunities.
• Oversee associate performance processes and help establish goals and objectives.
• Create employee development plans and identify and implement action plans.
• Ensure a consistent, seamless onboarding experience for new hires.
• Schedule effectively to drive sales and manage staff-resource allocation.
• Partner with the Regional Manager and Human Resources on employee-relations issues to determine effective courses of action.
• Promote belonging and ensure individuals feel welcomed, valued and included.
• Manage daily store operations to meet KPIs and profit-and-loss expectations.
• Maintain inventory accuracy and shrink rates within company standards through regular operational follow-up and initiatives as needed.
• Maintain the store operating budget while seeking to reduce overall costs.
• Comply with Loss Prevention audits, cycle counts, incident reporting and inventory reconciliations to keep annual inventory shrinkage below the company target.
• Oversee processing of incoming and outbound merchandise requests and shipments.
• Develop accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage, and submit payroll records for all employees on time.
• Uphold company and store standards, policies and procedures.

Qualifications

• At least 8 years of retail experience.
• At least 3 years of experience managing others in a customer service environment.
• A proven record of motivating, developing and coaching team members.
• Strong analytical skills, including the ability to analyze retail KPIs and on-floor behaviors.
• Ability to analyze selling reports, identify business trends and respond quickly to business needs.
• Demonstrated verbal and written communication skills.
• Excellent organizational, follow-up and time-management skills.
• Passion for the Marc Jacobs brand and product offering.
• Passion for the customer experience.
• Delivers excellence by demonstrating passion and empathy and anticipating and exceeding client expectations.
• Cultivates an entrepreneurial spirit, embracing change and new opportunities while remaining true to the Marc Jacobs DNA.
• Creative and innovative, promoting curiosity, diversity and collaboration and remaining open to disruptive ideas.
• Ability to connect with customers through excellent service, strong visual presentation and business acumen.
• Computer skills, including operating a POS and navigating the Microsoft Office suite.
• Flexibility to work a retail schedule, including evenings, weekends and holidays.

Skills

Experience

At least 8 years of retail experience; at least 3 years managing others in a customer service environment.

Benefits

Paid holidays, vacation time, sick and personal time, medical, dental and vision insurance, 401(k) matching, discounts on travel and entertainment through PerkSpot, discounts on Marc Jacobs products, and access to discounts on other LVMH brands.

Culture

Marc Jacobs fosters a bold, creative workplace where individuality, experimentation, and cultural relevance are central to the brand’s energy. Employees are encouraged to bring an original point of view, collaborate across disciplines, and contribute to a fast-moving environment that blends luxury craftsmanship with contemporary fashion attitude.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.