Marc Jacobs Store Manager

About Marc Jacobs

Marc Jacobs stands as an influential New York fashion house, celebrated for its irreverent creativity, cultural intuition, and enduring impact on contemporary luxury. As an employer, the brand offers a dynamic environment where design excellence, craftsmanship, storytelling, and commercial innovation converge. Its teams are encouraged to think boldly, challenge convention, and contribute to a distinctive universe spanning ready-to-wear, accessories, beauty, retail, and global brand experiences. With a heritage rooted in individuality and artistic freedom, Marc Jacobs attracts talent who value originality, collaboration, and pace, while offering opportunities to help shape the evolving language of modern fashion.

Role & Responsibilities

• Partner with and support the Sales Supervisor across sales generation, people development, operations and visual merchandising.
• Lead and develop Sales Supervisors, Sales Associates and Support Associates through communication, training and coaching on the sales floor and in the stock room; generate personal sales.
• Perform and train the team on all POS transactions, customer service issue resolution, store opening and closing, operational practices and visual merchandising standards.
• Monitor KPIs and sales results daily; set goals during morning briefings and action plans for monthly and annual targets, reinforcing sales techniques.
• Model the Selling Ceremony and motivate the team with challenges to reach targets.
• Improve customer data collection and accuracy; train and empower the team to build customer loyalty, recruit new clients through personalized relationships and reactivate inactive clients.
• Propose events to develop business and the client database; attend major city events as a Brand Ambassador and build a local network.
• Monitor economic conditions in the country, city and foreign markets to anticipate potential business impact.
• Know and apply the Store Operation Manual; organize and monitor back-office stock and cash-point activities.
• Maintain store cleanliness, facilities and upkeep; prepare and monitor rolling and annual fiscal inventories.
• Report activity with qualitative commentary, create action plans as needed, and use key reports and company IT tools, including Retail Pro reports.
• Manage, organize and follow up on client product repairs.
• Maintain visual guidelines and presentation standards; model presentation and grooming expectations and ensure the team follows uniform and grooming guidelines.
• Provide Head Office with proactive, qualitative feedback on products and visual merchandising to drive results.
• Define staffing needs by profile, competencies and languages; partner with HR on hiring and proactively source talent from competitors, retail and hospitality.
• Ensure new employees complete onboarding and assess their performance and integration during their first 90 days.
• Set clear daily and monthly performance targets for sales, customer data capture and product knowledge; foster team spirit and an atmosphere that encourages performance and initiative.
• Recognize and reward strong performance, address underperformance through ongoing feedback, hold monthly one-to-one meetings with each team member, and administer corrective actions for all staff levels.
• Set competency development plans for each team member and review progress during PCR meetings; coach in the moment, discuss additional development actions with HR, and identify potential succession plans within the store.
• Communicate upcoming events, store openings and company key figures; address team questions or concerns about company goals and priorities.
• Build the team's knowledge of competitors, new retail stores, upcoming projects, local arts, events and restaurants.
• Prepare monthly schedules; coordinate payroll and attendance with HR; define clear roles and expectations.
• Define the working partnership with the Sales Supervisor and train them for a future Store Manager role.

Qualifications

• Experience in a managerial retail role in a store or boutique setting.
• Knowledge of or interest in art, photography and literature.
• Strong understanding of retail store operations and concepts.
• Proven ability to lead and motivate a team.

Skills

Experience

Managerial experience in a retail store or boutique setting; no duration stated.

Benefits

Paid holidays; vacation, sick and personal time; medical, dental and vision insurance; 401(k) matching; discounts on travel, entertainment and more through PerkSpot; discounts on Marc Jacobs products and access to discounts on other LVMH brands.

Culture

Marc Jacobs fosters a bold, creative workplace where individuality, experimentation, and cultural relevance are central to the brand’s energy. Employees are encouraged to bring an original point of view, collaborate across disciplines, and contribute to a fast-moving environment that blends luxury craftsmanship with contemporary fashion attitude.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.