Marc Jacobs Store Manager

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Location
LondonEnglandUK
Employment
Full-Time
Seniority
Manager
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
May 26, 2026

About Marc Jacobs

Marc Jacobs is an internationally recognised fashion house renowned for its distinctive ready-to-wear, accessories and creative vision. Operating within the LVMH ecosystem, the brand combines a strong creative identity with global retail operations and a focus on premium client experiences.

Marc Jacobs seeks a Store Manager in Bicester Village, London to lead the boutique, drive sales and develop VIP client relationships.

Role & Responsibilities

  • Lead and inspire the Bicester Village store team through continuous coaching, performance management and tailored development plans.
  • Recruit, retain and develop talent; build succession plans in collaboration with HR and ensure the team is organised to meet business needs.
  • Define and monitor ambitious store targets and KPIs; translate strategic objectives into individual actions and measurable outcomes.
  • Drive client acquisition, retention and engagement—with particular emphasis on VIC and VVIC segments—leveraging CRM and clienteling tools.
  • Plan and execute VIP client events and initiatives to cultivate long-term relationships and maximise lifetime value.
  • Own day-to-day store operations including P&L oversight, controllable expense management and cash-handling governance.
  • Ensure stock integrity through audits, shrinkage control and loss-prevention procedures; partner with Store Support on health & safety.
  • Optimise merchandising and category performance by collaborating with visual merchandising, training and CRM teams.
  • Represent the store to HQ and local stakeholders; communicate strategic priorities and ensure adherence to brand standards and HQ guidelines.
  • Monitor market trends and competitive activity; propose local actions and recommendations to enhance store performance.

Qualifications

  • Minimum three years of retail management experience within the luxury goods sector, with responsibility for a boutique or multi-staff store.
  • Established international clientele network and demonstrable experience managing VIP or private client events.
  • Proven track record of achieving sales targets and managing store P&L.
  • Excellent interpersonal and communication skills with the ability to coach, develop and motivate a high-performing team.
  • Fluency in English and Italian (both essential); additional languages advantageous.
  • Strong commercial acumen, fashion sensitivity and a passion for the Marc Jacobs brand and its collections.

Skills

Clienteling and CRM-driven relationship development P&L management and KPI-driven performance monitoring Recruitment, coaching and staff development Loss prevention, stock control and audit procedures Retail merchandising and collaboration with visual merchandising teams Event planning for VIP client activation Point-of-sale (POS) systems and cash-handling governance Stakeholder management with HQ and cross-functional teams

Experience

Minimum three years' management experience in luxury retail with proven success leading teams, driving sales and managing VIP clientele and events.

Education

Bachelor’s degree in Business, Retail Management, Fashion or a related discipline preferred, or equivalent professional experience in luxury retail.

Workplace

The successful candidate will be located in London, England, UK.

Culture

Marc Jacobs fosters a creative, fashion-forward workplace where expressive design and client-centric retailing intersect. As part of the LVMH network, the brand expects high professional standards, collaborative cross‑functional working and a relentless focus on delivering premium customer experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Marc Jacobs, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Manager», «Boutique Manager», «Retail Operations Manager», «Clienteling & Store Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.