- Location
- Vancouver British Columbia Canada
- Employment
- Part-Time
- Seniority
- Supervisor
- Compensation
- $20–22/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 14, 2026
About Marc Jacobs
Marc Jacobs stands as an influential New York fashion house, celebrated for its irreverent creativity, cultural intuition, and enduring impact on contemporary luxury. As an employer, the brand offers a dynamic environment where design excellence, craftsmanship, storytelling, and commercial innovation converge. Its teams are encouraged to think boldly, challenge convention, and contribute to a distinctive universe spanning ready-to-wear, accessories, beauty, retail, and global brand experiences. With a heritage rooted in individuality and artistic freedom, Marc Jacobs attracts talent who value originality, collaboration, and pace, while offering opportunities to help shape the evolving language of modern fashion.
Marc Jacobs seeks a part-time Sales Associate for its Vancouver Outlet in Vancouver, BC. The role supports management with store operations, sales, client experience, team coaching and policy implementation; the overview identifies the position as Sales Supervisor, while the posted title is Sales Associate. Pay is CAD 20–22 hourly, depending on relevant skills and experience; benefits are offered if applicable.
Role & Responsibilities
- Support management with day-to-day store operations, including driving sales, delivering an exceptional customer experience, and coaching and developing the team.
- Partner with management to implement and enforce company policies, procedures, corporate directives and initiatives, and maintain store standards.
- Consistently achieve or exceed individual and store sales targets and other commercial KPIs.
- Lead the sales floor to deliver an excellent customer experience, prioritizing clients and building loyal relationships.
- Keep the store guest-ready, creating a welcoming environment where clients feel comfortable and free to be themselves.
- Build sales and achieve KPIs by serving as an expert resource on styling, seasonal trends and product knowledge.
- Explain the stages of the client journey and the core behaviors needed to deliver a distinctive, elevated experience and encourage repeat business.
- Demonstrate in-depth knowledge of the Marc Jacobs universe, including its products, brand DNA and pillars.
- Initiate regular client contact and promptly follow up on sales, events and client inquiries.
- Foster collaboration and open communication with colleagues and management.
- Maintain a curious, learning-oriented attitude and continually seek and receive feedback from colleagues and management.
- Open and close the store according to Marc Jacobs procedures.
- Keep the sales floor and stockroom well organized.
- Comply with all company policies and procedures.
Qualifications
- At least 3 years of experience in retail, sales or an adjacent industry role focused on customer service.
- Prior leadership experience strongly preferred.
- Experience generating sales and building and developing client relationships.
- Demonstrated verbal and written communication skills.
- A client-focused approach, with passion and empathy, anticipating and exceeding client expectations.
- An entrepreneurial spirit, embracing change and new opportunities while remaining true to Marc Jacobs’ brand DNA.
- Creativity and innovation, promoting curiosity, diversity and collaboration and openness to disruptive ideas.
- Flexibility to work a retail schedule, including evenings, weekends and holidays.
Skills
Experience
At least 3 years in retail, sales or an adjacent industry role focused on customer service; prior leadership experience strongly preferred.
Workplace
The successful candidate will be located in Vancouver, British Columbia, Canada.
Explore jobs in British Columbia or in Canada.
Compensation
The base compensation for this position ranges from CAD 20 to CAD 22 per hour.
Benefits
If applicable, a comprehensive benefits package including paid holidays, vacation, sick and personal time, medical, dental and vision insurance, and 401(k) matching. Discounts on travel, entertainment and more through PerkSpot; discounts on Marc Jacobs products and access to discounts on other LVMH brands.
Culture
Marc Jacobs fosters a bold, creative workplace where individuality, experimentation, and cultural relevance are central to the brand’s energy. Employees are encouraged to bring an original point of view, collaborate across disciplines, and contribute to a fast-moving environment that blends luxury craftsmanship with contemporary fashion attitude.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.