- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 14, 2026
About Marc Jacobs
Marc Jacobs stands as an influential New York fashion house, celebrated for its irreverent creativity, cultural intuition, and enduring impact on contemporary luxury. As an employer, the brand offers a dynamic environment where design excellence, craftsmanship, storytelling, and commercial innovation converge. Its teams are encouraged to think boldly, challenge convention, and contribute to a distinctive universe spanning ready-to-wear, accessories, beauty, retail, and global brand experiences. With a heritage rooted in individuality and artistic freedom, Marc Jacobs attracts talent who value originality, collaboration, and pace, while offering opportunities to help shape the evolving language of modern fashion.
Marc Jacobs seeks a Sales Supervisor for its Somerset location in Troy, Michigan. The role supports management across store operations, sales and customer experience, team coaching, and store standards, while leading client service and commercial performance. This is a full-time position with flexibility to work evenings, weekends, and holidays.
Role & Responsibilities
- Consistently achieve or exceed individual and store sales targets and other commercial KPIs.
- Lead the sales floor to deliver an excellent customer experience, build loyal client relationships, and ensure the store is guest-ready and welcoming.
- Build sales and achieve KPIs through styling expertise, knowledge of seasonal trends, and product knowledge.
- Demonstrate the stages of the client journey and the core behaviours that create a distinctive, elevated experience and encourage repeat business.
- Demonstrate deep knowledge of the Marc Jacobs Universe, including its products, brand DNA, and pillars.
- Initiate regular client contact and promptly follow up on sales, events, and client enquiries.
- Foster collaboration and open communication with colleagues and management, while maintaining a curious, learning mindset and seeking and receiving feedback.
- Open and close the store in accordance with Marc Jacobs procedures.
- Keep the sales floor and stockroom well organised.
- Comply with all company policies and procedures.
- Support management with day-to-day store operations, sales performance, customer experience, and coaching and developing the team.
- Support management in implementing and enforcing company policies, procedures, corporate directives, and initiatives, and maintaining store standards.
Qualifications
- At least 3 years’ experience in retail, sales, or an industry-adjacent role focused on customer service.
- Prior leadership experience strongly preferred.
- Experience generating sales and building and developing client relationships.
- Demonstrated verbal and written communication skills.
- Demonstrated passion and empathy for clients, with the ability to anticipate and exceed client expectations.
- An entrepreneurial spirit, embracing change and new opportunities while remaining true to Marc Jacobs’ brand DNA.
- Creative and innovative approach that promotes curiosity, diversity, and collaboration and remains open to disruptive ideas.
- Passion for the Marc Jacobs brand and product offering.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
Skills
Experience
At least 3 years in retail, sales, or an industry-adjacent role focused on customer service; prior leadership experience strongly preferred.
Workplace
This position is based in Troy, Michigan, USA, within easy reach of Detroit.
Explore jobs in Michigan or in the USA.
Benefits
Depending on eligibility, benefits include paid holidays, vacation, sick and personal time, medical, dental and vision insurance, and 401(k) matching. Employees may also access travel, entertainment, and other discounts through PerkSpot, discounts on Marc Jacobs products, and discounts on other LVMH brands.
Culture
Marc Jacobs fosters a bold, creative workplace where individuality, experimentation, and cultural relevance are central to the brand’s energy. Employees are encouraged to bring an original point of view, collaborate across disciplines, and contribute to a fast-moving environment that blends luxury craftsmanship with contemporary fashion attitude.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.