Marc Jacobs Sales Supervisor

About Marc Jacobs

Marc Jacobs stands as an influential New York fashion house, celebrated for its irreverent creativity, cultural intuition, and enduring impact on contemporary luxury. As an employer, the brand offers a dynamic environment where design excellence, craftsmanship, storytelling, and commercial innovation converge. Its teams are encouraged to think boldly, challenge convention, and contribute to a distinctive universe spanning ready-to-wear, accessories, beauty, retail, and global brand experiences. With a heritage rooted in individuality and artistic freedom, Marc Jacobs attracts talent who value originality, collaboration, and pace, while offering opportunities to help shape the evolving language of modern fashion.

Role & Responsibilities

• Support management with day-to-day store operations, including driving sales, delivering an exceptional customer experience, and coaching and developing the team.
• Partner with management to implement and enforce company policies, procedures, corporate directives, and initiatives, and maintain store standards.
• Consistently achieve or exceed individual and store sales targets and other commercial KPIs.
• Lead the sales floor with a customer-first mindset, building loyal client relationships through an excellent customer experience.
• Keep the store guest-ready, creating a welcoming environment where clients feel comfortable and free to be themselves.
• Build sales and achieve KPIs by serving as an expert in styling, seasonal trends, and product knowledge.
• Explain the stages of the client journey and the core behaviours needed to deliver a distinctive, elevated experience that encourages repeat business.
• Demonstrate in-depth knowledge of the Marc Jacobs Universe, including its products, brand DNA, and pillars.
• Initiate regular client contact and promptly follow up on sales, events, and client enquiries.
• Foster collaboration and open communication with colleagues and management.
• Maintain a curious, learning-oriented approach by seeking and receiving feedback from colleagues and management.
• Open and close the store in accordance with Marc Jacobs procedures.
• Keep the sales floor and stockroom organised.
• Adhere to all company policies and procedures.

Qualifications

• At least 3 years of experience in retail, sales, or an adjacent industry, with a focus on customer service.
• Prior leadership experience strongly preferred.
• Experience generating sales and building and developing client relationships.
• Demonstrated verbal and written communication skills.
• Demonstrates passion and empathy for clients and anticipates and exceeds their expectations.
• Embraces change and new opportunities while remaining true to Marc Jacobs’ brand DNA.
• Promotes curiosity, diversity, and collaboration, and is open to disruptive ideas.
• Excellent organisational, follow-up, and time-management skills.
• Passion for the Marc Jacobs brand and product offering.
• Computer skills, including operating a POS and navigating the Microsoft Office suite.
• Flexibility to work a retail schedule, including evenings, weekends, and holidays.

Skills

Experience

At least 3 years in retail, sales, or an industry-adjacent role focused on customer service; prior leadership experience strongly preferred.

Benefits

If applicable, benefits include paid holidays, vacation, sick and personal time; medical, dental, and vision insurance; 401(k) matching; discounts on travel, entertainment, and more through PerkSpot; discounts on Marc Jacobs products throughout the year; and access to discounts on other LVMH brands.

Culture

Marc Jacobs fosters a bold, creative workplace where individuality, experimentation, and cultural relevance are central to the brand’s energy. Employees are encouraged to bring an original point of view, collaborate across disciplines, and contribute to a fast-moving environment that blends luxury craftsmanship with contemporary fashion attitude.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.