Marc Jacobs Sales Floor Supervisor

About Marc Jacobs

Marc Jacobs stands as an influential New York fashion house, celebrated for its irreverent creativity, cultural intuition, and enduring impact on contemporary luxury. As an employer, the brand offers a dynamic environment where design excellence, craftsmanship, storytelling, and commercial innovation converge. Its teams are encouraged to think boldly, challenge convention, and contribute to a distinctive universe spanning ready-to-wear, accessories, beauty, retail, and global brand experiences. With a heritage rooted in individuality and artistic freedom, Marc Jacobs attracts talent who value originality, collaboration, and pace, while offering opportunities to help shape the evolving language of modern fashion.

Role & Responsibilities

• Support store management with day-to-day operations, driving sales, delivering exceptional customer experiences, and coaching and developing the team.
• Partner with management to implement and enforce company policies, procedures, corporate directives, and initiatives, while maintaining store standards.
• Consistently achieve or exceed individual and store sales targets and other commercial KPIs.
• Lead the sales floor to deliver an excellent customer experience, build client loyalty, and foster lasting relationships.
• Keep the store guest-ready, creating a comfortable and welcoming environment where clients can be themselves.
• Drive sales and KPIs by serving as an expert in styling, seasonal trends, and product knowledge.
• Demonstrate the stages of the client journey and the core behaviors required to deliver a distinctive, elevated experience and encourage repeat business.
• Demonstrate deep knowledge of the Marc Jacobs universe, including its products, brand DNA, and pillars.
• Initiate regular client contact and promptly follow up on sales, events, and client inquiries.
• Foster collaboration and open communication with colleagues and management.
• Maintain a curious, learning-oriented attitude and actively seek and receive feedback from colleagues and management.
• Open and close the store according to Marc Jacobs procedures.
• Keep the sales floor and stockroom well organized.
• Comply with all company policies and procedures.

Qualifications

• At least 3 years of experience in retail, sales, or an adjacent industry, with a customer service focus.
• Prior leadership experience strongly preferred.
• Experience generating sales and building and developing client relationships.
• Demonstrated verbal and written communication skills.
• Passion for clients, empathy, and the ability to anticipate and exceed client expectations.
• Entrepreneurial spirit; embraces change and new opportunities while remaining true to Marc Jacobs brand DNA.
• Creativity and innovation; promotes curiosity, diversity, and collaboration, and remains open to disruptive ideas.
• Excellent organizational, follow-up, and time-management skills.
• Passion for the Marc Jacobs brand and product offering.
• Computer skills, including operating a POS and navigating the Microsoft Office suite.
• Flexibility to work a retail schedule, including evenings, weekends, and holidays.

Skills

Experience

At least 3 years of experience in retail, sales, or an adjacent industry, with a customer service focus; prior leadership experience strongly preferred.

Compensation

The base compensation for this position ranges from CAD 19 to CAD 20 per hour.

Benefits

Eligible employees may receive paid holidays, vacation, sick and personal time, medical, dental, and vision insurance, 401(k) matching, discounts on travel, entertainment, and other offers through PerkSpot, discounts on Marc Jacobs products throughout the year, and access to discounts on other LVMH brands.

Culture

Marc Jacobs fosters a bold, creative workplace where individuality, experimentation, and cultural relevance are central to the brand’s energy. Employees are encouraged to bring an original point of view, collaborate across disciplines, and contribute to a fast-moving environment that blends luxury craftsmanship with contemporary fashion attitude.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.