Marc Jacobs Sales Associate

About Marc Jacobs

Marc Jacobs stands as an influential New York fashion house, celebrated for its irreverent creativity, cultural intuition, and enduring impact on contemporary luxury. As an employer, the brand offers a dynamic environment where design excellence, craftsmanship, storytelling, and commercial innovation converge. Its teams are encouraged to think boldly, challenge convention, and contribute to a distinctive universe spanning ready-to-wear, accessories, beauty, retail, and global brand experiences. With a heritage rooted in individuality and artistic freedom, Marc Jacobs attracts talent who value originality, collaboration, and pace, while offering opportunities to help shape the evolving language of modern fashion.

Role & Responsibilities

• Drive sales and service by delivering an exceptional client experience, engaging in clienteling, and assisting with store operations.
• Consistently achieve or exceed individual and store sales targets and other commercial KPIs.
• Keep the store guest-ready, creating an environment where clients feel comfortable, welcomed, and free to be themselves.
• Build sales and achieve KPIs by serving as an expert in styling, seasonal trends, and product knowledge.
• Guide clients through the stages of the client journey and demonstrate the core behaviours that deliver a distinctive, elevated experience and encourage repeat business.
• Demonstrate in-depth knowledge of the Marc Jacobs Universe, including products, Brand DNA, and brand pillars.
• Capture client data by cultivating new and existing client relationships.
• Initiate regular client contact and promptly follow up on sales, events, and client inquiries.
• Foster collaboration and open communication with colleagues and management.
• Maintain a curious, learning-oriented attitude and continuously seek and receive feedback from colleagues and management.
• Keep the sales floor and stockroom well organized.
• Adhere to all company policies and procedures.

Qualifications

• At least 1 year of experience in retail, sales, or an industry-adjacent role focused on customer service.
• Experience generating sales and building and developing client relationships.
• Demonstrated verbal and written communication skills.
• A commitment to excellence, including passion and empathy for clients and the ability to anticipate and exceed their expectations.
• An entrepreneurial spirit: embraces change and new opportunities while remaining true to Marc Jacobs’ brand DNA.
• Creative and innovative approach that promotes curiosity, diversity, and collaboration and openness to disruptive ideas.
• Excellent organizational, follow-up, and time-management skills.
• Passion for the Marc Jacobs brand and product offering.
• Computer skills, including operating a POS and navigating the Microsoft Office suite.
• Flexibility to work a retail schedule that includes evenings, weekends, and holidays.

Skills

Experience

At least 1 year in retail, sales, or an industry-adjacent role focused on customer service; experience generating sales and building and developing client relationships.

Benefits

If applicable, a comprehensive benefits package including paid holidays, vacation, sick and personal time, medical, dental, and vision insurance, and 401(k) matching. Discounts on travel, entertainment, and more through PerkSpot; discounts on Marc Jacobs products and access to discounts on other LVMH brands.

Culture

Marc Jacobs fosters a bold, creative workplace where individuality, experimentation, and cultural relevance are central to the brand’s energy. Employees are encouraged to bring an original point of view, collaborate across disciplines, and contribute to a fast-moving environment that blends luxury craftsmanship with contemporary fashion attitude.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.