Marc Jacobs Sales Ambassador
Marc Jacobs seeks a Sales Ambassador in Serravalle, Italy — represent the brand in-store, drive clienteling and achieve sales targets.
Overview
Marc Jacobs is a globally recognised American fashion house celebrated for its provocative, modern aesthetic across ready-to-wear, leather goods and accessories. Operated under Marc Jacobs International, the brand maintains an international retail network and seeks personalities who combine creative sensibility with rigorous retail discipline to represent its distinctive image in flagship and outlet locations.
Role & Responsibilities
- Act as a visible brand ambassador: embody the Marc Jacobs image, adhere to appearance guidelines and inspire passion for the brand among colleagues and customers.
- Deliver a differentiated client journey by welcoming customers, educating them about the brand and building lasting relationships to enlarge the client book.
- Drive sales through expert product knowledge of ready-to-wear and leather goods, relevant cross-selling and confident POS execution to achieve individual and store KPIs.
- Capture and maintain accurate CRM data to support clienteling and targeted follow-up communications.
- Implement visual merchandising standards on the shop floor to reflect brand guidelines and optimise product presentation.
- Support inventory control and stock management processes to ensure product availability and loss prevention.
- Remain informed on seasonal collections and market trends to enhance product recommendations and client conversations.
Qualifications
- Minimum three years' sales experience in luxury or high-fashion retail (ready-to-wear and/or leather goods preferred).
- Proven track record of meeting or exceeding sales targets and working to retail KPIs.
- Fluent spoken and written English; additional languages are an advantage.
- Excellent personal presentation and polished interpersonal skills consistent with a luxury brand image.
- Strong clienteling instincts and familiarity with CRM-driven relationship management.
Skills
Experience
At least three years of frontline sales experience within luxury or high-fashion retail, demonstrating consistent achievement of sales targets and hands-on client management with ready-to-wear and leather goods.
Education
Secondary education or equivalent; vocational training in retail, fashion or sales is advantageous.
Workplace
This position is based in Serravalle Scrivia, Tuscany, Italy, within easy reach of Genoa.
Culture
The workplace culture emphasises creativity, personal expression and high service standards, blending a fashion-forward ethos with rigorous retail discipline. Teams operate in a fast-paced, client-centric environment where individual initiative and polished presentation are rewarded.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Marc Jacobs, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Retail Sales Advisor», «Luxury Sales Associate», «Client Relations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.