Marc Jacobs Sales Ambassador

About Marc Jacobs

Marc Jacobs stands as an influential New York fashion house, celebrated for its irreverent creativity, cultural intuition, and enduring impact on contemporary luxury. As an employer, the brand offers a dynamic environment where design excellence, craftsmanship, storytelling, and commercial innovation converge. Its teams are encouraged to think boldly, challenge convention, and contribute to a distinctive universe spanning ready-to-wear, accessories, beauty, retail, and global brand experiences. With a heritage rooted in individuality and artistic freedom, Marc Jacobs attracts talent who value originality, collaboration, and pace, while offering opportunities to help shape the evolving language of modern fashion.

Role & Responsibilities

• Embody the brand image for customers and store team, demonstrating deep understanding of Marc Jacobs brand DNA and maintaining role model behaviour aligned with dress codes and appearance guidelines
• Excite and inspire passion and pride for the brand amongst clients and colleagues
• Reflect visual merchandising guidelines to promote brand image and enhance overall store aesthetics
• Welcome all clients to ensure comfort and educate them thoroughly about the brand, product lines, and seasonal collections
• Build and maintain long-term relationships with clients, gathering CRM details to enlarge personal client book and enable future engagement
• Introduce complementary products tailored to individual client needs, leveraging deep product knowledge to drive sales and achieve targets
• Process sales in a confident and professional manner, ensuring accuracy and client satisfaction
• Support control and management of stock, ensuring inventory alignment with visual merchandising displays
• Maintain fluency with fashion trends and product innovations through continuous research and internal training
• Adhere to all company policies, procedures, and retail KPIs to ensure operational excellence

Qualifications

• Minimum 3 years of sales experience in luxury or high fashion retail environments
• Demonstrated experience selling ready-to-wear and leather goods
• Fluent English language proficiency; additional European languages are advantageous
• Excellent understanding of retail KPIs and sales performance metrics
• Strong personal presentation and aesthetic alignment with Marc Jacobs brand standards

Skills

Experience

Minimum 3 years of professional sales experience in luxury or high fashion retail, with demonstrated expertise in selling ready-to-wear and leather goods collections. Proven track record of achieving and exceeding sales targets whilst maintaining exceptional client service standards.

Workplace

Culture

Marc Jacobs fosters a bold, creative workplace where individuality, experimentation, and cultural relevance are central to the brand’s energy. Employees are encouraged to bring an original point of view, collaborate across disciplines, and contribute to a fast-moving environment that blends luxury craftsmanship with contemporary fashion attitude.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.