Marc Jacobs Sales Ambassador
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 14, 2026
About Marc Jacobs
Marc Jacobs stands as an influential New York fashion house, celebrated for its irreverent creativity, cultural intuition, and enduring impact on contemporary luxury. As an employer, the brand offers a dynamic environment where design excellence, craftsmanship, storytelling, and commercial innovation converge. Its teams are encouraged to think boldly, challenge convention, and contribute to a distinctive universe spanning ready-to-wear, accessories, beauty, retail, and global brand experiences. With a heritage rooted in individuality and artistic freedom, Marc Jacobs attracts talent who value originality, collaboration, and pace, while offering opportunities to help shape the evolving language of modern fashion.
Marc Jacobs Sales Ambassador position at ECI Castellana, Madrid. Full-time luxury retail sales role emphasizing brand representation and client engagement.
Role & Responsibilities
- Embody and communicate the Marc Jacobs brand identity, fostering passion for the brand amongst customers and colleagues
- Uphold brand image through exemplary personal presentation, dress code adherence, and role-model behaviour consistent with brand guidelines
- Execute visual merchandising directives to reinforce brand positioning and optimize store aesthetics
- Welcome and engage all clients with product education, building lasting relationships and expanding the client base
- Identify upselling opportunities by introducing complementary product lines and leveraging deep product knowledge
- Process transactions with professionalism and confidence, maintaining CRM data integrity
- Monitor sales performance against targets whilst prioritizing customer experience and service quality
- Maintain current knowledge of fashion trends, product assortments, and retail key performance indicators
- Support inventory management and stock control procedures
- Ensure compliance with all company policies, procedures, and operational standards
Qualifications
- Minimum 2–3 years of sales experience in a luxury or high-fashion retail environment
- Proven expertise in ready-to-wear (RTW) and leather goods (LG) product categories
- Fluent English proficiency; additional languages highly advantageous
- Deep understanding of retail KPIs and sales performance metrics
- Excellent personal presentation and brand alignment with Marc Jacobs aesthetic
Skills
Experience
Minimum 3 years of verified sales experience in a luxury fashion or high-end retail environment, with demonstrated proficiency in ready-to-wear and leather goods categories.
Education
No formal educational qualification specified; strong personal presentation and brand affinity for contemporary fashion required.
Workplace
This position is based in Madrid, Madrid, Spain.
Culture
Marc Jacobs fosters a bold, creative workplace where individuality, experimentation, and cultural relevance are central to the brand’s energy. Employees are encouraged to bring an original point of view, collaborate across disciplines, and contribute to a fast-moving environment that blends luxury craftsmanship with contemporary fashion attitude.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Marc Jacobs, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Brand Ambassador», «Sales Advisor», «Client Relations Associate», «Retail Sales Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.