Marc Jacobs Sales Ambassador
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 23, 2026
About Marc Jacobs
Marc Jacobs stands as an influential New York fashion house, celebrated for its irreverent creativity, cultural intuition, and enduring impact on contemporary luxury. As an employer, the brand offers a dynamic environment where design excellence, craftsmanship, storytelling, and commercial innovation converge. Its teams are encouraged to think boldly, challenge convention, and contribute to a distinctive universe spanning ready-to-wear, accessories, beauty, retail, and global brand experiences. With a heritage rooted in individuality and artistic freedom, Marc Jacobs attracts talent who value originality, collaboration, and pace, while offering opportunities to help shape the evolving language of modern fashion.
Marc Jacobs Sales Ambassador, London – luxury fashion retail role on Regent Street with 3+ years experience required.
Role & Responsibilities
- Embody the Marc Jacobs brand image and DNA for customers and the store team, demonstrating role model behaviour consistent with brand dress codes and appearance guidelines
- Excite and install passion and pride for the brand amongst colleagues and clients
- Reflect visual merchandising guidelines to promote the brand image and enhance the overall store environment
- Welcome all clients to ensure comfort and educate them about the brand and product lines
- Build and maintain long-term client relationships and gather CRM details to expand the personal client book
- Introduce complementary products targeted to individual clients and share in-depth product knowledge to drive sales
- Process sales in a confident and professional manner
- Maintain and update comprehensive product knowledge by researching all product lines and staying current with fashion trends
- Support control and management of stock
- Ensure compliance with all company policies, procedures, and retail KPIs
- Enhance customer service standards in-store to deliver the best possible client journey
Qualifications
- Minimum 3 years of sales experience in a luxury, high fashion environment
- Proven experience selling ready-to-wear and leather goods
- Excellent personal presentation reflecting the Marc Jacobs brand aesthetic
- Fluent English language skills
- Strong understanding of retail KPIs and sales metrics
- Passion for fashion and sales with commitment to exceeding targets
Skills
Experience
Minimum 3 years of professional sales experience in luxury fashion retail, ideally with exposure to ready-to-wear and leather goods categories.
Education
No specific formal education requirement stated; however, a strong foundational knowledge of fashion, retail operations, and customer service principles is expected.
Workplace
This position is based in London, England, UK.
Culture
Marc Jacobs fosters a bold, creative workplace where individuality, experimentation, and cultural relevance are central to the brand’s energy. Employees are encouraged to bring an original point of view, collaborate across disciplines, and contribute to a fast-moving environment that blends luxury craftsmanship with contemporary fashion attitude.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Marc Jacobs, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Brand Ambassador», «Sales Associate», «Client Advisor», «Retail Sales Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.