Marc Jacobs Retail Supervisor
- Location
- Serravalle ScriviaTuscanyItaly
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 3, 2026
About Marc Jacobs
Marc Jacobs stands as an influential New York fashion house, celebrated for its irreverent creativity, cultural intuition, and enduring impact on contemporary luxury. As an employer, the brand offers a dynamic environment where design excellence, craftsmanship, storytelling, and commercial innovation converge. Its teams are encouraged to think boldly, challenge convention, and contribute to a distinctive universe spanning ready-to-wear, accessories, beauty, retail, and global brand experiences. With a heritage rooted in individuality and artistic freedom, Marc Jacobs attracts talent who value originality, collaboration, and pace, while offering opportunities to help shape the evolving language of modern fashion.
Marc Jacobs Retail Supervisor role in Serravalle Scrivia, Italy. Lead boutique operations and drive sales excellence.
Role & Responsibilities
- Embody and communicate the Marc Jacobs brand DNA to customers and staff, demonstrating role-model behaviour consistent with brand dress codes and appearance guidelines
- Lead daily store operations through morning briefings, objective-setting, and comprehensive staff training programmes
- Drive sales performance by welcoming clients, building lasting relationships, and introducing complementary products whilst maintaining product knowledge across all collections
- Monitor and manage retail KPIs, ensuring sales targets are achieved and exceeded whilst optimizing profitability
- Supervise visual merchandising execution to align with brand image guidelines and seasonal campaigns
- Manage team performance through evaluation, constructive feedback, and motivation-focused coaching to drive results
- Oversee day-to-day administrative functions, stock control, pricing procedures, merchandise receipt, and product returns
- Ensure consistent adherence to company policies, procedures, and operational standards across all store functions
- Develop and maintain client CRM data to expand the personal client portfolio and enhance repeat business
Qualifications
- Minimum 3 years of proven sales experience in a luxury or high-fashion retail environment
- Prior experience with ready-to-wear (RTW) and leather goods (LG) product categories
- Demonstrated expertise in retail KPIs and performance metrics
- Strong personal presentation and brand alignment with Marc Jacobs aesthetic
- Fluent English proficiency; additional languages highly advantageous
Skills
Experience
Minimum 3 years' experience in sales within a luxury or high-fashion retail environment, with demonstrated exposure to ready-to-wear and leather goods merchandise categories and proven ability to exceed sales targets whilst maintaining client-centric service standards.
Workplace
The successful candidate will be located in Serravalle Scrivia, Tuscany, Italy, with easy access to Alessandria.
Culture
Marc Jacobs fosters a bold, creative workplace where individuality, experimentation, and cultural relevance are central to the brand’s energy. Employees are encouraged to bring an original point of view, collaborate across disciplines, and contribute to a fast-moving environment that blends luxury craftsmanship with contemporary fashion attitude.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Marc Jacobs, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Retail Operations Manager», «Sales Supervisor», «Customer Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.