Marc Jacobs Keyholder

About Marc Jacobs

Marc Jacobs stands as an influential New York fashion house, celebrated for its irreverent creativity, cultural intuition, and enduring impact on contemporary luxury. As an employer, the brand offers a dynamic environment where design excellence, craftsmanship, storytelling, and commercial innovation converge. Its teams are encouraged to think boldly, challenge convention, and contribute to a distinctive universe spanning ready-to-wear, accessories, beauty, retail, and global brand experiences. With a heritage rooted in individuality and artistic freedom, Marc Jacobs attracts talent who value originality, collaboration, and pace, while offering opportunities to help shape the evolving language of modern fashion.

Role & Responsibilities

• De-escalate conflicts and ensure customer satisfaction.
• Consistently achieve or exceed individual and store sales targets and other commercial KPIs.
• Keep the store guest-ready, creating a welcoming environment where clients feel comfortable and free to be themselves.
• Build sales and achieve KPIs by providing styling expertise, seasonal trend knowledge and product knowledge.
• Guide clients through the stages of their journey, using core service behaviors to deliver a distinctive, elevated experience and encourage repeat business.
• Demonstrate in-depth knowledge of the Marc Jacobs Universe, including products, Brand DNA and pillars.
• Capture client data by cultivating new and existing client relationships.
• Initiate regular client contact and promptly follow up on sales, events and client inquiries.
• Foster collaboration and open communication with colleagues and management.
• Maintain a curious, learning-oriented attitude by seeking and receiving feedback from colleagues and management.
• Keep the sales floor and stockroom organized.
• Perform opening and closing duties.
• Maintain the physical security of the store and protect valuable assets.
• Provide leadership support and help run the store when managers are unavailable.
• Support stockroom maintenance and organization.
• Process sales transactions accurately and manage cash-handling procedures.
• Prepare bank deposits and reconcile cash registers at the end of the day.

Qualifications

• At least 3 years of experience in a retail setting.
• Proven reliability, dependability and a strong sense of responsibility.
• Flexibility to work retail schedules, including evenings, weekends and holidays as needed.
• Excellent verbal and written communication skills and strong interpersonal abilities.
• Customer-focused approach, with the ability to resolve issues and calmly de-escalate situations.
• Confidence managing cash transactions, preparing deposits and ensuring register accuracy.
• Strong task-management skills, with the ability to maintain cleanliness and operational efficiency.
• Ability to identify problems and find solutions quickly.
• Familiarity with Point-of-Sale (POS) systems and basic computer literacy.
• Meticulousness in handling financial tasks and security procedures.
• Ability to demonstrate product knowledge to assist customers and drive sales.

Skills

Experience

At least 3 years of experience in a retail setting.

Compensation

The base compensation for this position ranges from USD 18.50 to USD 19.50 per hour.

Benefits

Depending on eligibility, benefits include paid holidays, vacation time, sick and personal time, medical, dental and vision insurance, 401(k) matching, discounts on travel and entertainment through PerkSpot, discounts on Marc Jacobs products, and discounts on other LVMH brands.

Culture

Marc Jacobs fosters a bold, creative workplace where individuality, experimentation, and cultural relevance are central to the brand’s energy. Employees are encouraged to bring an original point of view, collaborate across disciplines, and contribute to a fast-moving environment that blends luxury craftsmanship with contemporary fashion attitude.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.