Marc Jacobs Client Advisor
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- Employment
- Part-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 21, 2026
About Marc Jacobs
Marc Jacobs stands as an influential New York fashion house, celebrated for its irreverent creativity, cultural intuition, and enduring impact on contemporary luxury. As an employer, the brand offers a dynamic environment where design excellence, craftsmanship, storytelling, and commercial innovation converge. Its teams are encouraged to think boldly, challenge convention, and contribute to a distinctive universe spanning ready-to-wear, accessories, beauty, retail, and global brand experiences. With a heritage rooted in individuality and artistic freedom, Marc Jacobs attracts talent who value originality, collaboration, and pace, while offering opportunities to help shape the evolving language of modern fashion.
Marc Jacobs is hiring a Sales Ambassador in Madrid at Las Rozas Village—part-time, 20 hours weekly, luxury fashion retail role.
Role & Responsibilities
- Embody the Marc Jacobs brand image and DNA, demonstrating role-model behaviour consistent with brand dress codes and appearance guidelines
- Excite and inspire team members and clients with genuine passion and pride for the brand
- Welcome and educate all clients about the brand, ensuring comfort and engagement in the store environment
- Build and maintain long-term client relationships through personalized service and CRM data collection
- Introduce complementary products and share comprehensive product knowledge to drive sales and achieve targets
- Process sales transactions in a confident, professional manner
- Reflect visual merchandising guidelines to promote the brand image throughout the store
- Enhance overall customer service standards to ensure an exceptional client journey
- Maintain up-to-date product knowledge by researching fashion trends and product lines
- Support stock control and management procedures
- Adhere to all company policies and procedures
- Monitor KPIs and contribute to sales performance objectives
Qualifications
- Minimum 3 years of sales experience in a luxury or high-fashion environment
- Proven experience in ready-to-wear (RTW) and leather goods (LG) retail
- Demonstrated passion for fashion and sales
- Excellent personal presentation and brand representation capability
- Understanding of retail KPIs and performance metrics
- Fluent English language proficiency (additional languages are advantageous)
Skills
Experience
Minimum 3 years of hands-on sales experience in luxury or high-fashion retail environments, with demonstrated success in ready-to-wear and leather goods categories.
Workplace
This position is based in Madrid, Madrid, Spain.
Culture
Marc Jacobs fosters a bold, creative workplace where individuality, experimentation, and cultural relevance are central to the brand’s energy. Employees are encouraged to bring an original point of view, collaborate across disciplines, and contribute to a fast-moving environment that blends luxury craftsmanship with contemporary fashion attitude.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Marc Jacobs, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Ambassador», «Retail Associate», «Brand Representative», «Sales Associate», «Customer Experience Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.