- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Oct 14, 2026
The Retail Supervisor represents Mappin & Webb in its showroom, delivering exceptional client service, working towards personal and team targets, and supporting management while developing team and product expertise. The role is based at Mappin & Webb Bluewater Upper; the location listing covers Essex and Kent.
Role & Responsibilities
- Serve as a role model for the Mappin & Webb brand and contribute as a dedicated team player.
- Deliver excellent client service and ensure clients have an exceptional showroom experience.
- Work towards personal and team targets.
- Assist management when required.
- Identify, share and promote best practice.
- Develop and continually update product knowledge and jewellery expertise, sharing enthusiasm for the products.
Qualifications
- Experience leading or supervising a team.
- People-, sales- and client-focused.
- Positive, can-do attitude.
- Passion for delivering an exceptional client experience.
- Strong communication skills and a natural flair for starting conversations.
- Eagerness to learn and build retail and product knowledge.
- Flexible team player willing to go the extra mile.
Skills
Experience
Experience leading or supervising a team.
Workplace
This position is based in Bluewater, England, UK, within easy reach of London.
Explore jobs in England or in the UK.
Benefits
Holiday Purchase Scheme; 24/7 Employee Assistance Programme; 24/7 Virtual GP service; Share Save Scheme; birthday off; free wellbeing tools; generous discount scheme; enhanced maternity pay.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Mappin & Webb, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Supervisor», «Client Experience Supervisor», «Retail Team Supervisor», «Jewellery Sales Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.