- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Oct 14, 2026
The Deputy Manager assists the Showroom Manager in leading, motivating and developing a retail team, driving business development and delivering an exceptional client experience at Mappin & Webb’s Bluewater showroom. The role calls for a strong retail management background, team development and performance management experience, commercial awareness and an entrepreneurial approach.
Role & Responsibilities
- Assist the Showroom Manager in leading, motivating and developing the team to deliver an exceptional client experience.
- Drive business development and contribute to business growth.
- Build lasting client relationships that extend beyond a single sale.
- Identify solutions tailored to clients’ specific needs.
- Share knowledge and enthusiasm for the products.
- Guide, mentor and develop team members.
- Manage performance in a retail environment.
- Support recruitment, performance management and training.
Qualifications
- A strong background in retail management.
- Experience motivating and developing a high-performing retail team.
- Experience managing performance in a retail environment.
- A record of business development.
- People-, sales- and client-focused, with a commitment to exceptional customer service.
- Commercial awareness and an entrepreneurial approach.
- Strong organisational and communication skills.
- An inspirational role model with a passion for the products.
Skills
Experience
Experience motivating and developing a high-performing retail team, managing performance in a retail environment, and a strong background in retail management.
Workplace
The successful candidate will be located in Bluewater, England, UK, with easy access to London.
Explore jobs in England or in the UK.
Benefits
Holiday Purchase Scheme; 24/7 Employee Assistance Programme; 24/7 Virtual GP service; Share Save Scheme; birthday off; free wellbeing tools; generous discount scheme; enhanced maternity pay.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Mappin & Webb, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Store Manager», «Deputy Store Manager», «Retail Team Leader», «Assistant Showroom Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.