- Employment
- Seasonal
- Seniority
- Entry-Level
- Compensation
- £13.97/hour
- Industry
- Fine Watches & Horology
- Posted
- Oct 14, 2026
About Mappin & Webb
Founded in 1775, Mappin & Webb is a distinguished British jeweller and silversmith whose heritage encompasses fine jewellery, exceptional silverware and prestigious timepieces. Its long-standing royal associations reflect a reputation shaped by craftsmanship, elegance and attentive service. Part of the Watches of Switzerland Group, the brand brings together historic expertise and contemporary luxury retail, offering career opportunities across its boutiques and supporting functions. As an employer, Mappin & Webb places product knowledge, professionalism and enduring client relationships at the heart of its identity, appealing to individuals who value British heritage and the exacting standards of the jewellery and watch industry.
Mappin & Webb is seeking a seasonal Client Experience Host for its Regent Street store in London during the busy Christmas trading period. The host welcomes customers, manages appointments and waiting times, serves refreshments, supports sales and customer collections, and helps maintain store standards.
Role & Responsibilities
- Welcome and greet customers, creating a friendly first impression and making them feel welcome while they browse.
- Offer and serve refreshments.
- Establish customer needs and manage potential waiting times.
- Book customer appointments.
- Support the Sales Team to streamline sales processes, including wrapping and boxing purchases and processing sales.
- Assist with or complete customer collection orders, including click-and-collect purchases.
- Maintain excellent in-store standards and keep the store orderly and clean during the peak trading period.
Qualifications
- Previous customer-facing experience in hospitality, promotions, retail or catering.
- Enthusiastic and positive, with strong people skills.
- Comfortable working in a busy, fast-paced customer-facing environment.
- Keen eye for detail.
Skills
Experience
Previous customer-facing experience in hospitality, promotions, retail or catering.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Compensation
The base compensation for this position is GBP 13.97 per hour.
Benefits
Holiday Purchase Scheme; 24/7 Employee Assistance Programme; 24/7 Virtual GP service; Share Save Scheme; birthday off; free wellbeing tools; generous discount scheme; enhanced maternity pay.
Culture
Mappin & Webb’s workplace culture is shaped by its British heritage in fine jewellery and silverware, placing craftsmanship, precision and attentive client service at the heart of its professional identity. Its environment combines specialist product knowledge with the discretion of luxury retail, where meticulous presentation and lasting client relationships are central to representing the brand.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Mappin & Webb, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Welcome Host», «Customer Experience Host», «Client Services Host», «Store Host», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.