- Employment
- Temporary
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Oct 14, 2026
Mappin & Webb seeks a Client Experience Host for a temporary 9-month contract, engaging showroom clients and supporting back-office administration. The role requires exceptional communication and interpersonal skills, relevant hospitality or luxury retail experience, and the ability to build lasting client relationships.
Role & Responsibilities
- Engage with clients from the moment they enter the showroom, creating a personal luxury experience that exceeds expectations.
- Spend time on the shop floor liaising with clients and carry out administrative duties in the back office.
Qualifications
- Experience within hospitality or luxury retail.
- Ability to build rapport and long-lasting relationships with clients.
- Strong understanding of exceptional customer experience.
- Experience working within a high-performing team.
- Excellent organisational skills.
Skills
Workplace
The successful candidate will be located in Bluewater, England, UK, with easy access to London.
Explore jobs in England or in the UK.
Benefits
Holiday Purchase Scheme; 24/7 Employee Assistance Programme; 24/7 Virtual GP service; Share Save Scheme; birthday off; free wellbeing tools; generous discount scheme; enhanced maternity pay.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Mappin & Webb, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Associate», «Client Services Host», «Client Relations Host», «Customer Experience Host», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.